I agree. I've rarely had problems with Window-Eyes serious enough to
require me to call Tech Support, but when I have I've always received
prompt and courteous service from folks right here in the states. I
can't truthfully say that about my experiences with Greedom Science
Fiction. Every time I ever had to call them I felt like I was banging my
head against a brick wall. Besides, never in a million years would they
offer even one payment plan to allow customers to buy their own software
on time, let alone the several GW Micro does.And while i can't afford to
do so right at the moment it's much cheaper to renew an SMA for a GW
product than it is for the Shark. Needless to say if I did happen to get
a job I would have to insist that my Voc Rehab counselor work with me
and/or my employer to find a way to make WE work with whatever software
was used on the job before I even considered letting them get me a copy
of the Shark.
But thou must!
On 5/8/2013 9:27 PM, Rod Hutton wrote:
Hi Evan,
Why am I not surprised that it's a free e-mail client from Microsoft
you're having trouble with. Ironically, on my Windows 7 x64 Home
Premium system, I just got fed up with Windows Live Mail and switched
to the far-more-reliable Mozilla Thunderbird. I do believe GW Micro
is doing their utmost to keep up with the ever-changing software
landscape, and I would rather change any software on my system rather
than my faithful Window-Eyes. For example, I designed a calendar
program myself which just speaks my appointments from day to day.
This was not possible for me until GW Micro made a scripting interface
for Window-Eyes. The improvement to my quality of life provided by
the scripts I have learned to write,, making use of the Window-Eyes
object model, has convinced me that GW Micro is at the top of the
screen-reader tree. I do believe that it comes down to whether
customers trust the competence of the designers of their accessibility
software. I sincerely respect GW Micro for exposing the guts of
Window-Eyes such that specific apps can be designed to make all kinds
of software accessible, not just the ones which come in the box
bundled with Windows. In truth, the future of accessibility for
people of all disabilities would be much brighter if software
designers thought like GW Micro did when they offered programmers
their object model to work with.
Finally, because of the possibility of writing scripts to help make
software more accessible, as well as the fact that we have a
discussion group like this e-mail list, we have the tools at our
disposal to help all of us enjoy a better quality of life. Therefore,
my advice to everyone is this: ask questions, make suggestions, but
for heaven's sake let us not lead with negative criticism. We can all
get what we need. If we haven't learned it yet, the key is patience.
It's not something which comes easy to any of us, but, we need it in
order to survive, especially in a world where most people don't have
visible disabilities.
With the greatest respect, not to mention a good helping of gutsy
attitude,
Rod
On 5/08/13 10:09 PM, Evan Reese wrote:
Well, in my case, I'm using Vista Home Premium and Windows Mail. In
the last several versions of WE, I have to go into edit mode to
compose messages in it. If I alt-tab away from the program for
whatever reason in the middle of a message, then return, I have to go
back into edit mode and find my place in the message before I can
continue to write. Also, if I select multiple words or sentences in a
message and try to delete them, WE freezes up and I usually have to
reboot the computer to get it back. Sometimes We returns if I wait a
few minutes, sometimes not. I never had any of this trouble with
version 7.2. My email worked perfectly. I was slow to upgrade from
7.2, so when I finally did, I went directly from version 7.2 to
version 7.5.4.1. So I can't say if the trouble would have started at
7.5 or not, but I suspect that it would have if I had stopped there,
since that is when some major changes were introduced. I was told
that this issue was fixed with version 8.0, but I am still having the
problem with 8.2. I called GW about this back at 8.0 and was asked to
send in a diagnostic, which I did, back in December or January. Not
sure exactly just now, but it's been several months at least. Never
heard anything back. Since I use my email program every day, this is
a pretty major annoyance. And since I do use it every day, every day
I wish I had just left my computer alone when it was working fine.
So there is a concrete example for you.
Evan
----- Original Message ----- From: "Rod Hutton" <[email protected]>
To: "Evan Reese" <[email protected]>; "gwi >> gw-info"
<[email protected]>
Sent: Wednesday, May 08, 2013 9:27 PM
Subject: Re: WE 8.2 IE 10 and the mouse.
Hi,
If you are having trouble with 8.2, it is my opinion that it can be
configured to operate the way previous versions worked. I have seen
some keyboard reassignments, but have not seen fundamental changes
in its ability to access Windows software. If I'm wrong, let's have
some concrete examples.
Cordially,
Rod
On 5/08/13 9:08 PM, Evan Reese wrote:
I would also agree that I had very little trouble with version 7.2,
much less than I do now. Any way to go back to it from 8.2? I've
got the LTO executable of 7.2 here, but I've paid it off since
then, so I don't have the straight non-LTO version. Is there any
way to revert to 7.2?
Evan
----- Original Message ----- From: "Trenton Matthews"
<[email protected]>
To: "Olusegun -- Victory Associates LTD, Inc."
<[email protected]>
Cc: "Gwmicro gw-info mail list" <[email protected]>
Sent: Wednesday, May 08, 2013 8:06 PM
Subject: Re: WE 8.2 IE 10 and the mouse.
I have to agree, version 7.2 was honestly the best! version of WE
to date.
Nothing can top that one!
It just, well, worked!
Honestly, Firefox 3.6.28, is still the best with WE, least for me.
Not saying that it doesn't work with the latest versions, but there's
just many things it worked better with back in the day.
On 5/8/13, Olusegun -- Victory Associates LTD, Inc.
<[email protected]> wrote:
Hi Sandra:
I think you might be better off waiting for Window-Eyes to get
cleaned up
some more before upgrading at work. I work for myself and,
because I submit
claims via a state web portal for adjudication, I can't use
FireFox either.
Fortunately for me though, I run three versions of Window-Eyes at
work--7.2,
7.5.4.1 and 8.2. The first two are on two separate computers in
my back
office. I swear that Window-Eyes 7.2 boots up a lot faster than
the other
two incarnations. It is what I use in my back office 99% of the
time. And
since I am still running Windows XP Professional Service Pak3, I use
Internet Explorer 8. I am in fact thinking of downgrading it to
Internet
Explorer 7.
At home on a Windows7 Professional laptop computer running
Internet Explorer
10, the story is NOT A PRETTY ONE with Window-Eyes 8.2. I now
plan to
install NVDA on this machine and try to give it a test drive.
I've not
renewed the SMA for Window-Eyes for the reasons everyone seems to be
grappling with. May be when we get to Version 10xxxxx--and I
want to avoid
HAVING TO PAY for CUMULATIVE UPGRADES--Window-Eyes will become
what it was
several moons back.
Sincerely,
Olusegun
Denver, Colorado
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