Hello Evan,
Many of the list members have already responded with some good suggestions but I also wanted to follow up with you on behalf of the GW Micro team. At GW Micro, we take great pride in helping our customers access the software running on their computers and strive to provide the highest level of customer support available in the screen reader industry. Because Window-Eyes, just like every other piece of software ever developed, is not perfect it is essential that we work closely with the Window-Eyes community to help identify problems and develop solutions to make Window-Eyes as stable, responsive and feature rich as possible. I read in your message that you sent GW Micro a diagnostic report in December or January but never received a response. It is possible, that the email and report you sent us was lost or that it even slipped through the cracks because of user error. In either case, I would like to apologize and let you know that we would never purposely ignore a request for help from one of our customers. Moving forward, I would like to ask that if you do not receive a response to your initial support request, please take the time to send us another email or even better give us a call and speak with one of our technical support representatives. I will add that Windows Vista and the included Microsoft email client are not the ideal combination of technologies for screen reader users but if you are not interested in trying other software which is known to work better with screen readers, we will still be willing to help you investigate the issues you are experiencing. I have heard from numerous customers that Window-Eyes 8.2 is the best version of Window-Eyes since version 7.2 in terms of stability and responsiveness so if you are still having problems after updating, please contact our support team by phone or email so we can help you troubleshoot the problems you are experiencing. Thank you for giving GW Micro the opportunity to work with you and for being a valued Window-Eyes customer. Best Regards, Marc Solomon GW Micro, Inc. Sales Manager and Trainer 725 Airport North Office Park Fort Wayne, IN 46825 Voice: 260 489-3671 Fax: 260 489-2608 Web: www.gwmicro.com Follow us on Twitter: www.twitter.com/gwmicro Like us on Facebook: www.facebook.com/gwmicro Subject: Re: WE 8.2 IE 10 and the mouse. From: "Evan Reese" <[email protected]> Date: Wed, 8 May 2013 22:09:14 -0400 Well, in my case, I'm using Vista Home Premium and Windows Mail. In the last several versions of WE, I have to go into edit mode to compose messages in it. If I alt-tab away from the program for whatever reason in the middle of a message, then return, I have to go back into edit mode and find my place in the message before I can continue to write. Also, if I select multiple words or sentences in a message and try to delete them, WE freezes up and I usually have to reboot the computer to get it back. Sometimes We returns if I wait a few minutes, sometimes not. I never had any of this trouble with version 7.2. My email worked perfectly. I was slow to upgrade from 7.2, so when I finally did, I went directly from version 7.2 to version 7.5.4.1. So I can't say if the trouble would have started at 7.5 or not, but I suspect that it would have if I had stopped there, since that is when some major changes were introduced. I was told that this issue was fixed with version 8.0, but I am still having the problem with 8.2. I called GW about this back at 8.0 and was asked to send in a diagnostic, which I did, back in December or January. Not sure exactly just now, but it's been several months at least. Never heard anything back. Since I use my email program every day, this is a pretty major annoyance. And since I do use it every day, every day I wish I had just left my computer alone when it was working fine. So there is a concrete example for you. Evan If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
