Greetings.
Payig customers deserve some dialogue from AI Squared regarding the
current and future status of Window-eyes.
Serious allegations have been made: most notably that the industry is
claiming that GW Micro is bankrupt.
As a creditor, due to the fact that I have a SMA, I am entitled to
request that I am refunded through a court process. How this works
across international boundaries, and when in fact the amount is very
small, is beyond my comprehension.
Here is what I think.
GW did not go bankrupt. But: it needed capital injections to contyinue
the develoment of Window-eyes against seeming unsurmountable odds.
AI Squared will treat Window-eyes has a side line to
Zoomtext, and perhaps it would wish that these people who rely on
synthetic speech and braille would just go away.
Not for the first time I wonder where Mr Wu is - why has he not
communicated with Window-eyes owners? Why does it seem that senior
employees are not wishing to respond to the growing speculation that
Window-eyes is no longer a truly serious contender in the screen reader
market? Is their muzzling at the very top levels of AI Squared? Why
is it - that if there is no longer to be a Window-eyes, we weren't told
so that we are left to feed on our own speculation?
Just so that we try and keep the discussion on a professional and
civilised basis: Ppople are entitled to move out of their business
ventures. Peopple are entitled to say "I don't want to do this anymore"
but the customer relationship is with a new company, whose
communications with us is appalling.
One of the things which AI Squared inherited is GW Micro's customer good
will. On the evidence to date - that has been trashed: it clearly was
not part of the buy-out price?
The old GW Micro had a proud reputation for first class customer
support. This list reflected customer passion for Window-eyes. Services
like ACB Radio used to enable GW representatives to explain developments
with Window-eyes.
If users like me are generating damage on this list - imagine what is
happening on social networking? And if the damage is widespread - what
steps are being taken to put out the fire?
Vaughan.
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