Hello Kane and everyone else who is having problems copying to SD cards.
We have a new version of the Braille Sense Plus firmware which addresses
this issue. HIMS and GW Micro are still working toward a new version
which fixes many of the bugs and problems reported, but this is not
available yet. In the mean time, feel free to visit
www.gwmicro.com/support/downloads and choose the Braille Sense support
files. Download the BSPBT521.zip file and upgrade your Braille Sense to
the newer version 5.21 firmware and this problem will be resolved.
You can also use the online update to do this, but we recommend the
download offline method. You can read steps on backing up your settings
and performing the offline upgrade from the following 2 kb articles.
www.gwmicro.com/kb1090
www.gwmicro.com/kb1091
Please remember that the only thing this fixes is the SD card copying
issue on the Braille Sense Plus BT notetaker.
On 1/20/2010 3:59 PM, Kane Brolin wrote:
Hi, folks.
Over the past couple of months, I've run into a snag often when I've
attempted copying files--even a single word-processor file--from my
Braille Sense Plus' hard drive to an SD or flash card. Single files
sometimes transfer OK, but sometimes they don't. Multiple file groups
almost never transfer properly now, though they used to transfer
seamlessly in the first few months I owned my BSP. The problem does
not seem to be specific to just one card, because I can aalways
accomplish what I need to by hooking the BSP to my computer via the
USB port and then doing a cut-and-paste to my card using Windows
Explorer. Obviously, though, the internal transfer using just the BSP
is most efficient.
What happens is that, right after initiating a transfer process, I get
a notice on the Braille display that indicates 0% complete on the
in-progress transfer. Then the unit freezes, and even after several
minutes I cannot get to the file list or execute any other program.
After I reset, the file I've attempted to transfer will appear on my
card, but when I open it the file is blank--0 bytes of length, no
content.
What is the cause of this problem? What steps can I take to correct?
Thanks and kind regards,
-Kane
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Raul A. Gallegos
GW Micro Technical Support Team
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