I am content with the explanation offered.  Hope you can find the weirdo who 
did this.

-----Original Message-----
From: Aaron Smith [mailto:[email protected]] 
Sent: Monday, February 15, 2010 7:34 AM
To: [email protected]
Cc: Alex Hall
Subject: Re: [GWN] High-jacking or not, still no excuse for this incompetents

Alex is correct. These messages are not the result of a virus or being 
infected. These messages are from someone deliberately trying to defame 
GW Micro and disrupt our services. Keeping yourself current in virus and 
anti-spyware protection is an excellent idea to avoid automated attacks, 
but understand this recent outburst of childish behavior is attributed 
by an individual who has a grudge against GW Micro, our products, our 
services, or our customers.

Aaron

On 2/14/2010 11:50 PM, Alex Hall wrote:
> As it is off topic for this list, I will only write this one message.
> The message to which you refer that was posted earlier today on this
> list is NOT the fault of GWM. Basically, the offender signed up for this
> list, which anyone at all can do. They then found a message from Aaron
> in the archives and copied his signature, pasting it into their email.
> Next, they simply edited their email address and display name so that it
> matched Aaron's information. This practice is not unheardof. On the list
> for the BrailleNote, a notetaker by Humanware, a person did this some
> years back, sending an email announcing a major software upgrade that,
> by all appearances, came from a member of Humanware's staff who
> sometimes posts to the BrailleNote list. The next day everyone was
> informed that it was a hoax and that no upgrade had been announced, yet
> the message looked like an official HW announcement.
> My point is that "spoofing" is not uncommon and is not limited to this
> list. GWM's only other option would be to monitor and approve or reject
> every single post sent to this list, which would be a very large use of
> someone's time, time better spent dealing with users' questions and
> requests. I cannot speak to your experience on the Book Sense list; my
> only aim in this message is to point out that, because of the open
> nature of this list, necessary to keep the list effective as a forum and
> support tool, GWM has no way to stop messages like this from getting
> through, and they are not the only list to which this has happened (nor
> will they be the last). I hope this helps to clear things up. Though I
> am not a user of their products, I have always admired GWM's superior
> public relations and I would not want that reputation tarnished by an
> event over which they had no control.
> Have a great day,
> Alex (msg sent from PC)
> Email: [email protected] <mailto:[email protected]>
> ----- Original Message -----
> *From:* JAMES HEADY <mailto:[email protected]>
> *To:* [email protected] <mailto:[email protected]>
> *Sent:* Sunday, February 14, 2010 22:41
> *Subject:* [GWN] High-jacking or not, still no excuse for this incompetents
>
> I just saw the filth that people call an e-mail.
>
> This is why you make sure your virus and spyware programs are up to date!
>
> I'll be going back to The Icon from Levelstar and have placed my order
> for a new Icon a couple of days ago and once I receive it, I'll be
> unsubscribe from this list as well as the Booksense list.
>
> Even on the Booksense list, there might not have been trash on there
> like what I read tonight on this list, but there was enough sniping from
> a few members about their unhappiness about the Booksense that the list
> should be renamed The Jerry Springer Booksense Smackdown List.
>
> I'm outraged enough about what I read on that filth e-mail that I really
> can't find words to articulate, but I can only say that that trash
> sounds like the lyrics to a song by the Japanese Rock group Dir-En-Grey.
>
> At least with Dir-En-Grey, they'd at least speak out against that kind
> of amoral crap if they did have any songs dealing with bestiality which
> they don't.
>
> To clarify, I'm not a prude and I'm fully excepting of people with
> different life styles of the LGBT variety, but this crap is something
> else altogether!
>
> I'm on The Icon mailing list as well as the Victor Reader Stream mailing
> list and have never seen crap like this before and if there's anyone out
> there who reports GW Micro to The Better Business Bero for posting crap
> like this, or even if it was high-jacking, it's still this company's
> responsibility to make sure it's computer protection programs are
> working properly and are up to date.
>
> And even if it was malfunctioning computer protection programs, it
> doesn't make much difference and if either way, someone does report this
> company for this garbage to the B.B.B., that's fine with me, as I don't
> tolerate screwing around from anyone who calls themselves a professional.
>
> I get that mistakes happen, but this is pushing it, mistake or no mistake!
>
> James
>
>
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-- 
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com

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