Aaron, right on! I think too some people need to put themselves in your place! What would they have done if they were responsible for your servers, lists etc! If that message were so offensive, why did they read to the end? Then again, those making the most noise about it might be the purpetrator! Who knows? There are various numbers on these messages and hopefully you will track it down! Hope it wasn't any of your immediate competition who lost court cases.

Jim Aldrich


----- Original Message ----- From: "Aaron Smith" <[email protected]>
To: <[email protected]>
Cc: "Alex Hall" <[email protected]>
Sent: Monday, February 15, 2010 6:34 AM
Subject: Re: [GWN] High-jacking or not, still no excuse for this incompetents


Alex is correct. These messages are not the result of a virus or being infected. These messages are from someone deliberately trying to defame GW Micro and disrupt our services. Keeping yourself current in virus and anti-spyware protection is an excellent idea to avoid automated attacks, but understand this recent outburst of childish behavior is attributed by an individual who has a grudge against GW Micro, our products, our services, or our customers.

Aaron

On 2/14/2010 11:50 PM, Alex Hall wrote:
As it is off topic for this list, I will only write this one message.
The message to which you refer that was posted earlier today on this
list is NOT the fault of GWM. Basically, the offender signed up for this
list, which anyone at all can do. They then found a message from Aaron
in the archives and copied his signature, pasting it into their email.
Next, they simply edited their email address and display name so that it
matched Aaron's information. This practice is not unheardof. On the list
for the BrailleNote, a notetaker by Humanware, a person did this some
years back, sending an email announcing a major software upgrade that,
by all appearances, came from a member of Humanware's staff who
sometimes posts to the BrailleNote list. The next day everyone was
informed that it was a hoax and that no upgrade had been announced, yet
the message looked like an official HW announcement.
My point is that "spoofing" is not uncommon and is not limited to this
list. GWM's only other option would be to monitor and approve or reject
every single post sent to this list, which would be a very large use of
someone's time, time better spent dealing with users' questions and
requests. I cannot speak to your experience on the Book Sense list; my
only aim in this message is to point out that, because of the open
nature of this list, necessary to keep the list effective as a forum and
support tool, GWM has no way to stop messages like this from getting
through, and they are not the only list to which this has happened (nor
will they be the last). I hope this helps to clear things up. Though I
am not a user of their products, I have always admired GWM's superior
public relations and I would not want that reputation tarnished by an
event over which they had no control.
Have a great day,
Alex (msg sent from PC)
Email: [email protected] <mailto:[email protected]>
----- Original Message -----
*From:* JAMES HEADY <mailto:[email protected]>
*To:* [email protected] <mailto:[email protected]>
*Sent:* Sunday, February 14, 2010 22:41
*Subject:* [GWN] High-jacking or not, still no excuse for this incompetents

I just saw the filth that people call an e-mail.

This is why you make sure your virus and spyware programs are up to date!

I’ll be going back to The Icon from Levelstar and have placed my order
for a new Icon a couple of days ago and once I receive it, I’ll be
unsubscribe from this list as well as the Booksense list.

Even on the Booksense list, there might not have been trash on there
like what I read tonight on this list, but there was enough sniping from
a few members about their unhappiness about the Booksense that the list
should be renamed The Jerry Springer Booksense Smackdown List.

I’m outraged enough about what I read on that filth e-mail that I really
can’t find words to articulate, but I can only say that that trash
sounds like the lyrics to a song by the Japanese Rock group Dir-En-Grey.

At least with Dir-En-Grey, they’d at least speak out against that kind
of amoral crap if they did have any songs dealing with bestiality which
they don’t.

To clarify, I’m not a prude and I’m fully excepting of people with
different life styles of the LGBT variety, but this crap is something
else altogether!

I’m on The Icon mailing list as well as the Victor Reader Stream mailing
list and have never seen crap like this before and if there’s anyone out
there who reports GW Micro to The Better Business Bero for posting crap
like this, or even if it was high-jacking, it’s still this company’s
responsibility to make sure it’s computer protection programs are
working properly and are up to date.

And even if it was malfunctioning computer protection programs, it
doesn’t make much difference and if either way, someone does report this
company for this garbage to the B.B.B., that’s fine with me, as I don’t
tolerate screwing around from anyone who calls themselves a professional.

I get that mistakes happen, but this is pushing it, mistake or no mistake!

James


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