I agree with vicky here.  I think that as long as a person is clear about the 
extent and limitations of their experience, there's no harm in giving advice.  
It's always up to the individual whether or not to take that advice.  I have 
been in situations where I have not used a device, but where I have seen the 
answer to a question somewhere else.  As long as I say "I haven't used this 
device, but what I have read/heard is blah blah blah" then it's up to the other 
individual to take my advice within the appropriate context.
Cheers,
Donna
On Jul 16, 2010, at 12:08 PM, Vicky Collins wrote:

> You know, that can sometimes be kind of a hard call, though, meaning when 
> someone who hasn't actually used a Sense product, should choose to 
> participate in giving advice on the list.  For, in lots of cases, the answers 
> can indeed be found in the manual; and, too, who knows, some of the folks 
> could potentially be Sense note taker users one day.  Guess I'm just saying 
> that, if a non user is careful and qualifies their suggestions, I'm not quite 
> as readily upset by their posting of info/responses.
> 
> ----- Original Message -----
> From: "Stacey Robinson" <[email protected]>
> To: unknown <[email protected]>
> Date: Friday, Jul 16, 2010 11:26:16
> Subject: Re: [GWN] new firmware crashes
> 
>> 
>> 
>> Rhonda, me too.
>> Don, you said what I had been thinking.
>> 
>> ----- Original Message ----- 
>> From: "Rhonda Stogner" <[email protected]>
>> To: <[email protected]>
>> Sent: Friday, July 16, 2010 10:23 AM
>> Subject: Re: [GWN] new firmware crashes
>> 
>> 
>> Don, I'm glad to hear someone finally say something about people 
>> that don't have units who give a lot of advice.  As you said, 
>> manuals are fine, but until you actually work with a unit, you 
>> don't actually have the knowledge.
>> 
>>> ----- Original Message -----
>>> From: don bishop <[email protected]
>>> To: [email protected]
>>> Date: Friday, Jul 16, 2010 9:29:03
>>> Subject: Re: [GWN] new firmware crashes
>> 
>> 
>> 
>>>> Hi Sunshine,
>> 
>>>> Quite frankly, I really think you need to have a serious talk 
>> with gw.
>>>> I don't know why these sorts of things always hapen during 
>> convention
>>>> times when staffing is light due to having to handle exhibit 
>> booths and
>>>> stuff, but it must be a law of nature or something
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