Stacey, a reformat is not the same as a reset. A reformat wipes out all data. A reset sets all settings to factory defaults as if you had just installed the firmware.
Many thanks. On 7/19/2010 4:51 PM, Stacey Robinson wrote: > Raul, > I don't need to rereformat, but I have a question. If you do this, does > it set evrything to defaults? > What I mean is, does the vs look like it would when you first buy it. > > ----- Original Message ----- From: "Raul A. Gallegos" <[email protected]> > To: <[email protected]> > Sent: Monday, July 19, 2010 3:47 PM > Subject: [GWN] email crashes and a possible solution > > >> Hello Vicky and all. The mailinfo.txt file is a control index file which >> keeps a list of all your emails. If your mailbox is empty, the >> mailinfo.txt file may not exist or may be empty. From time to time this >> file gets corrupted and/or out of sync to what is really there. If >> corruption happens, it can cause the crashes of the email program. To >> fix the email crashing, do the following. >> >> 1. Close all programs. >> >> 2. Open the file manager and press enter on flashdisk. >> >> 3. Navigate to the email folder and press enter on it. >> >> 4. Press enter on each mailbox which is causing the crash and navigate >> to the mailinfo.txt file and delete it. >> >> 5. Close the file manager and start your email program. >> >> When the email program launches and sees that a mailbox has messages, >> but no mailinfo.txt file, it will recreate it and it will match what you >> have. Now things should work correctly. >> >> I've been thinking of the many messages on the email troubles some of >> you are having. My thinking is that if the above steps have been >> followed and the problems are still happening, perhaps it may be time to >> check the flashdisk for errors. To do this, connect the Sense notetaker >> to a PC and open the properties of the flashdisk drive. Go to tools and >> then to check disk. After checking the disk, if problems are found and >> corrected, give it a try and see if the lock up problems go away. If >> not, I'm afraid it may be reformat time. Note that doing a reformat will >> completely wipe out the flashdisk. So only do this after backing up your >> existing data. If you read kb1090 at www.gwmicro.com/kb1090 you can find >> out how to make a backup of all your flashdisk content. Once you have >> done this, assuming you are using 5.5 firmware, choose the format item >> under utilities and choose the flashdisk. Follow the prompts to reformat >> the drive and once it is finished, feel free to copy in your backup >> files. Now give the email program a try and things should work the right >> way. >> >> Many thanks. >> >> On 7/18/2010 10:53 AM, Vicky Collins wrote: >>> Well, of course Raul knows exactly how this is supposed to work. >>> But, just testing things here, I, after moving any of my EML files >>> containing the emails I wanted to save from my inbox and sent folders >>> to another folder on my flash disk, deleted both the mailinfo.txt >>> files. Then, I hit the reset button. However, in continuing to >>> watch when my mailinfo.txt file got created, I didn't see it get >>> created in the inbox folder until I had actually received an email >>> after doing the receive new mail command. And, although I did send a >>> test message, I never did see a mailinfo.txt folder be created in my >>> sent items folder, and still haven't after sending a few more email >>> messages. >>> >>> ----- Original Message ----- >>> From: "Steve Gladstone" <[email protected]> >>> To: unknown <[email protected]> >>> Date: Saturday, Jul 17, 2010 2:06:53 >>> Subject: RE: [GWN] speaking of the email folders >>> >>>> >>>> >>>> Are we suppose to have mailinfo.txt files in our inboxes and sent >>>> boxes? And >>>> if we don't, how do we put them there? >>>> Thx >>>> Steve >>>> >>>> >>>> -----Original Message----- >>>> From: Mike Freeman [mailto:[email protected]] >>>> Sent: Friday, July 16, 2010 11:52 PM >>>> To: [email protected] >>>> Subject: Re: [GWN] speaking of the email folders >>>> >>>> Nope; that's correct. >>>> >>>> Mike >>>> >>>> ----- Original Message ----- From: "Vicky Collins" >>>> <[email protected]> >>>> To: <[email protected]> >>>> Sent: Friday, July 16, 2010 12:24 PM >>>> Subject: [GWN] speaking of the email folders >>>> >>>> >>>>> I have a mailinfo.txt file in my inbox folder, as well as one in my >>>>> sent >>>>> items folder, but none in my outbox folder. Is this supposed to be >>>>> correct? Or, somewhere along the way, have I perhaps copied this >>>>> file to >>>>> my sent items folder by mistake? >>>>> >>>>> If you wish to unsubscribe from this list, visit: >>>>> >>>>> http://www.gwmicro.com/listserv >>>>> >>>> >>>> If you wish to unsubscribe from this list, visit: >>>> >>>> http://www.gwmicro.com/listserv >>>> >>>> No virus found in this incoming message. >>>> Checked by AVG — www.avg.com >>>> Version: 9.0.839 / Virus Database: 271.1.1/3007 — Release Date: >>>> 07/15/10 >>>> 07:09:00 >>>> >>>> If you wish to unsubscribe from this list, visit: >>>> >>>> http://www.gwmicro.com/listserv >>> >>> If you wish to unsubscribe from this list, visit: >>> >>> http://www.gwmicro.com/listserv >> >> >> -- >> Raul A. Gallegos >> GW Micro Technical Support And Product Specialist >> Voice 260-489-3671, Fax 260-489-2608 >> Web http://www.gwmicro.com >> >> If you wish to unsubscribe from this list, visit: >> >> http://www.gwmicro.com/listserv >> > > If you wish to unsubscribe from this list, visit: > > http://www.gwmicro.com/listserv -- Raul A. Gallegos GW Micro Technical Support And Product Specialist Voice 260-489-3671, Fax 260-489-2608 Web http://www.gwmicro.com If you wish to unsubscribe from this list, visit: http://www.gwmicro.com/listserv
