Stacey, this is correct, kb1063 and kb1064 are the things to do. Speaking of which, we are in the process of updating kb articles to reflect the 5.5 firmware changes.
Many thanks. On 7/19/2010 7:40 PM, Stacey Robinson wrote: > Right, I understand that. So, if a person were going to sellthere unit, > they'd want to reset and rereformat? > > ----- Original Message ----- From: "Raul A. Gallegos" <[email protected]> > To: <[email protected]> > Sent: Monday, July 19, 2010 3:52 PM > Subject: Re: [GWN] email crashes and a possible solution > > >> Stacey, a reformat is not the same as a reset. A reformat wipes out all >> data. A reset sets all settings to factory defaults as if you had just >> installed the firmware. >> >> Many thanks. >> >> On 7/19/2010 4:51 PM, Stacey Robinson wrote: >>> Raul, >>> I don't need to rereformat, but I have a question. If you do this, does >>> it set evrything to defaults? >>> What I mean is, does the vs look like it would when you first buy it. >>> >>> ----- Original Message ----- From: "Raul A. Gallegos" <[email protected]> >>> To: <[email protected]> >>> Sent: Monday, July 19, 2010 3:47 PM >>> Subject: [GWN] email crashes and a possible solution >>> >>> >>>> Hello Vicky and all. The mailinfo.txt file is a control index file >>>> which >>>> keeps a list of all your emails. If your mailbox is empty, the >>>> mailinfo.txt file may not exist or may be empty. From time to time this >>>> file gets corrupted and/or out of sync to what is really there. If >>>> corruption happens, it can cause the crashes of the email program. To >>>> fix the email crashing, do the following. >>>> >>>> 1. Close all programs. >>>> >>>> 2. Open the file manager and press enter on flashdisk. >>>> >>>> 3. Navigate to the email folder and press enter on it. >>>> >>>> 4. Press enter on each mailbox which is causing the crash and navigate >>>> to the mailinfo.txt file and delete it. >>>> >>>> 5. Close the file manager and start your email program. >>>> >>>> When the email program launches and sees that a mailbox has messages, >>>> but no mailinfo.txt file, it will recreate it and it will match what >>>> you >>>> have. Now things should work correctly. >>>> >>>> I've been thinking of the many messages on the email troubles some of >>>> you are having. My thinking is that if the above steps have been >>>> followed and the problems are still happening, perhaps it may be >>>> time to >>>> check the flashdisk for errors. To do this, connect the Sense notetaker >>>> to a PC and open the properties of the flashdisk drive. Go to tools and >>>> then to check disk. After checking the disk, if problems are found and >>>> corrected, give it a try and see if the lock up problems go away. If >>>> not, I'm afraid it may be reformat time. Note that doing a reformat >>>> will >>>> completely wipe out the flashdisk. So only do this after backing up >>>> your >>>> existing data. If you read kb1090 at www.gwmicro.com/kb1090 you can >>>> find >>>> out how to make a backup of all your flashdisk content. Once you have >>>> done this, assuming you are using 5.5 firmware, choose the format item >>>> under utilities and choose the flashdisk. Follow the prompts to >>>> reformat >>>> the drive and once it is finished, feel free to copy in your backup >>>> files. Now give the email program a try and things should work the >>>> right >>>> way. >>>> >>>> Many thanks. >>>> >>>> On 7/18/2010 10:53 AM, Vicky Collins wrote: >>>>> Well, of course Raul knows exactly how this is supposed to work. >>>>> But, just testing things here, I, after moving any of my EML files >>>>> containing the emails I wanted to save from my inbox and sent folders >>>>> to another folder on my flash disk, deleted both the mailinfo.txt >>>>> files. Then, I hit the reset button. However, in continuing to >>>>> watch when my mailinfo.txt file got created, I didn't see it get >>>>> created in the inbox folder until I had actually received an email >>>>> after doing the receive new mail command. And, although I did send a >>>>> test message, I never did see a mailinfo.txt folder be created in my >>>>> sent items folder, and still haven't after sending a few more email >>>>> messages. >>>>> >>>>> ----- Original Message ----- >>>>> From: "Steve Gladstone" <[email protected]> >>>>> To: unknown <[email protected]> >>>>> Date: Saturday, Jul 17, 2010 2:06:53 >>>>> Subject: RE: [GWN] speaking of the email folders >>>>> >>>>>> >>>>>> >>>>>> Are we suppose to have mailinfo.txt files in our inboxes and sent >>>>>> boxes? And >>>>>> if we don't, how do we put them there? >>>>>> Thx >>>>>> Steve >>>>>> >>>>>> >>>>>> -----Original Message----- >>>>>> From: Mike Freeman [mailto:[email protected]] >>>>>> Sent: Friday, July 16, 2010 11:52 PM >>>>>> To: [email protected] >>>>>> Subject: Re: [GWN] speaking of the email folders >>>>>> >>>>>> Nope; that's correct. >>>>>> >>>>>> Mike >>>>>> >>>>>> ----- Original Message ----- From: "Vicky Collins" >>>>>> <[email protected]> >>>>>> To: <[email protected]> >>>>>> Sent: Friday, July 16, 2010 12:24 PM >>>>>> Subject: [GWN] speaking of the email folders >>>>>> >>>>>> >>>>>>> I have a mailinfo.txt file in my inbox folder, as well as one in my >>>>>>> sent >>>>>>> items folder, but none in my outbox folder. Is this supposed to be >>>>>>> correct? Or, somewhere along the way, have I perhaps copied this >>>>>>> file to >>>>>>> my sent items folder by mistake? >>>>>>> >>>>>>> If you wish to unsubscribe from this list, visit: >>>>>>> >>>>>>> http://www.gwmicro.com/listserv >>>>>>> >>>>>> >>>>>> If you wish to unsubscribe from this list, visit: >>>>>> >>>>>> http://www.gwmicro.com/listserv >>>>>> >>>>>> No virus found in this incoming message. >>>>>> Checked by AVG — www.avg.com >>>>>> Version: 9.0.839 / Virus Database: 271.1.1/3007 — Release Date: >>>>>> 07/15/10 >>>>>> 07:09:00 >>>>>> >>>>>> If you wish to unsubscribe from this list, visit: >>>>>> >>>>>> http://www.gwmicro.com/listserv >>>>> >>>>> If you wish to unsubscribe from this list, visit: >>>>> >>>>> http://www.gwmicro.com/listserv >>>> >>>> >>>> -- >>>> Raul A. Gallegos >>>> GW Micro Technical Support And Product Specialist >>>> Voice 260-489-3671, Fax 260-489-2608 >>>> Web http://www.gwmicro.com >>>> >>>> If you wish to unsubscribe from this list, visit: >>>> >>>> http://www.gwmicro.com/listserv >>>> >>> >>> If you wish to unsubscribe from this list, visit: >>> >>> http://www.gwmicro.com/listserv >> >> >> -- >> Raul A. Gallegos >> GW Micro Technical Support And Product Specialist >> Voice 260-489-3671, Fax 260-489-2608 >> Web http://www.gwmicro.com >> >> If you wish to unsubscribe from this list, visit: >> >> http://www.gwmicro.com/listserv >> > > If you wish to unsubscribe from this list, visit: > > http://www.gwmicro.com/listserv -- Raul A. Gallegos GW Micro Technical Support And Product Specialist Voice 260-489-3671, Fax 260-489-2608 Web http://www.gwmicro.com If you wish to unsubscribe from this list, visit: http://www.gwmicro.com/listserv
