----- Original Message ----- From: "Thane Sherrington (S)" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; "The Hardware List" <[email protected]>
Sent: Thursday, September 29, 2005 8:24 AM Subject: Re: [H] Dell FP monitor
Actually, satisfaction is the reason for warranties.
Sometimes you service the warranty and the customer is still not satisfied although you know your product performs as well as it was built to perform.
Example: In the beginning of Windows XP computers I sold a few to cheapskates with only 256 MB of RAM on them (not for long until I started requiring 512 MB of RAM). One cheapskate tried to run AutoCAD on the 256 MB of RAM Pentium 4 I had built for him. He blamed the motherboard for poor performance and wanted it exchanged. No deal! He would not even allow me to up the RAM to 1024 MB on a "no obligation, try it for a few days and return it if it does not work" deal. He was simply far too much of a cheapskate to spring for upgrading the RAM to 1024 MB. He probably ended up changing the motherboard. He called me to ask if the heatsink/fan was glued to the CPU. I explained, "Not when computers are built, but they do often become very attached later." I lost him and his friends as customers. To me when a cheapskate costs you his friends as customers, also, he does you a huge favor, if you get my drift.
Chuck
