The problem here isn't so much that the subscriber was upset that DVDs took
>1 day to arrive as it is that Netflix, through an established, automated
business process, willfully added delays in processing to heavy renters in
an effort to improve their profit margins. If a subscriber rented more than
x movies a month for y months, then they would start to add one or two days
of processing time before shipping out the next disc. This, as I am sure you
can agree, is clearly wrong, and validates claims of deceptive marketing.
Greg
----- Original Message -----
From: "Brian Weeden" <[EMAIL PROTECTED]>
To: "hwg" <[email protected]>
Sent: Wednesday, November 02, 2005 9:54 AM
Subject: [H] Netflix Class Action Lawsuit Settlement
I just got an email about this today:
http://netflixfan.blogspot.com/2005/11/netflix-proposes-settlement-in-chavez.html
What the hell is this world coming to? Someone was outraged that they
couldn't literally rent "unlimited" DVDs and they sometimes took
longer than 1 day to arrive? Gimme a break. No wonder we can't get
any real problems solved.
I have been a Netflix customer for 5 years and have never, ever had
anything to complain about. In fact, I am happier with their product
than many other companies out there.
--
Brian
