1. the shop did not make the AV software. 2. it's your use of the machine that gets the malware
I like the car analogy: Buy car, learn to drive; Buy INSURANCE, use seatbelts. If you can't drive, don't expect to get insurance cheep/free even if you wear the seatbelts. If you don't use seatbelts, don't sue the car maker. etc...
So, pay for the repair/setup, pay an insurance fee to cover system reinstall (with a per incident deductible maybe), learn to "drive" sensibly. Ignore these steps pay (more) in the end anyway.
Bobby Heid wrote:
I don't have a shop. But my feelings are that if you send me home without any viruses and my drivers are good and the system is running ok, then it is not your responsibility if I get those things hosed in the next couple of days. Now, that being said, if you have installed an antivirus system, firewall, given me the tools to scan for spyware/adware, with instructions on how to use all of these tools, and educated me about not clicking on attachments and the like, then I think that you could offer a somewhat limited warranty against some of the possible problems as long as I held up my end of the deal. My end of the deal would include stuff such as running the spyware scanners on some schedule, letting the AV scans run, etc. There are logs for these items so you could check that.
