I don't put enough faith in the average customer to remember this recall
2 weeks from now.
Who still remembers the huge recall Toyota did not too long ago? Did
Toyota's stop flying off dealer lots?
Thane Sherrington wrote:
At 12:16 PM 17/08/2006, Ben Ruset wrote:
Except that the recall isn't costing Dell anything. Sony is picking up
the tab.
You think the average customer isn't thinking "I don't want a Dell
laptop because it might catch fire and burn down my house?" The cost of
perception is worse than the cost of replacing batteries.
T
