Well I guess I have to say it's more their support
people, Althon Micro, and to their
defense like Asus (useless phone support) they are at
the mercy of some asian
corporation as reverse-outsourced. Althon/sapphire
flat out drags their feet on
responding to TS tickets and seems never does any
"perks" like picking up the tab for
shipping both ways or allowing a cross-ship.
Right now it's mostly their (anyone at Sappire)
silence concerning the fan problem &
the lack of repair solution other than gambling the
next card they send won't have
same bug. How can they let such a thing be swept aside
with "oh yeah, just rivatuner
to control the fan" and "we will void your warranty if
you remove the HSF & install
after market cooling."
Guess you could call them bare bones? Just the device
mam, no frills! =)
Thane Sherrington wrote:
> At 11:32 PM 30/04/2008, j maccraw wrote:
>> Sapphire Technologies has just made my shit list
for
>> the issues I am having the
>> HD3870X2 & broken fan support. Fraking thing idles
>> @60C due to the fan not ramping up
>> as it gets hot due to some glitch in the BIOS or
>> something.
>
> I must point out that I've been selling Sapphire
products for about four
> years with zero failures. So I can't comment on
their service but the
> quality has been excellent. (I deal with my
distributor, and my
> customers deal with me, so I guess it doesn't matter
much anyway.) I
> will keep this in mind though, thanks J.
>
> T
>
>
>
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