There seems to be two separate problems here. One hardware and one
software. When PCPE can't detect the UPS, it's not necessarily the same
problem as the MB being unable to detect the USB connection of the UPS.
That's why APC was releasing patches for PCPE, but those do not affect
APC's inability to properly design a USB interface.
But you did hit the nail on the head: "JMHO: APC does NOT comprehend
well USB yet! ".
Well said.
Going to UPS disconnect mode now....;-)
On 11/11/2011 8:07 PM, DSinc wrote:
Steve,
OK. I get your current focus, I think. What wrong Question did I try
to help
with?
Step back and analyse what is going on here.
I will agree that there is a disconnect between MS and APC's PCPE.
You ask for FirmWare? From WHO? APC..........Not likely........ Sorry.
That means f/w for XP; Dos, W95, W98, Vista, W7. Again, not likely.
Very good luck seeing a F/W update at the APC site.
I believe Schneider Electric (the parent now) may never allow it.
Way too many product variants to support. IMHO.
I have not seen a 'working' f/w upgrade offer from APC in the past 12
years.
The 'glitch' is inside your Windows OS and/or PCPE. How you choose to
live with
this bug is your choice.
JMHO: APC does NOT comprehend well USB yet!
Should you choose to run your UPS's in a disconnected mode, you should
be good
to go. I did this for many years.
Yes, I had to manually shut-down clients after the power went out.
Duncan
On 11/11/2011 17:24, Steve Tomporowski wrote:
Duncan, you're almost answering the wrong question. I don't get that
far. Yeah, PCPE does complain that there isn't a UPS connected, but
that because the UPS USB is not being recognized. Unless there is a
firmware update, software ain't gonna do it. At least I've not seen
a firmware update on the APC site. And, of course, APC will blame
the computer rather than admit something that would cost them money.
I've tried all the fixes they've indicated, but I get really, really
tired of crawling under the desk to unplug and re-plug the USB almost
everytime I turn the computer on.
On 11/11/2011 9:32 AM, DSinc wrote:
Steve,
This APC bug is very alive on the APC forum boards.
I have seen it here using XP. Many on Win7 and Vista are still
seeing this also. APC has offered at least 2 patches to their(?)
USB logic, but this problem continues. Many times the suggestion
is to ditch the PCPE (personal edition) and use the Business
edition. Perhaps, but the two versions of Business Edition I
tried some years back did NOT like XP.
As I understand it, the APC Powerchute sw needs to disable the
now default MS 'Hibernation' business and modify the default USB logic
so that the PCPE app can communicate with the UPS.
I get my UPS's to work by turning off the MS UPS Service in the
Services window of Admin Tools. YMMV.
The PowerChute sw (version 2.0 and 2.0.1) is buggy. The newer
version 3.0 (and, now 3.0.0.1) appear to be a bit better, but my
testing is only 2 months old.............. :)
Duncan
On 11/11/2011 08:52, Steve Tomporowski wrote:
Time to ask for help. I've been around and around this a few times.
Problem: I bought a 2nd APC Back-UPS (good thing I did, with all the
power outages here in CT), for the 2nd computer. P55 Gigabyte MB, 650
Watt Power supply. APC provides power monitoring software and funky
RJ45 to USB cable from the UPS to the PC for communications. Roughly
90% of the time, the PC will not recognize the UPS. APC's main
solution to this is to unplug and replug the cable unit the unit is
recognized. As a baseline, I've had several USB mice, a couple of USB
keyboards, a couple of Printers, a couple of USB hard drives and one
ancient Canon scanner hooked up to this system and never have had
something not be recognized. Except this UPS.
If I plug and unplug the cable enough times, it will be recognized.
However, I have to do this at each and every time I power on or
restart.
Yes, legacy USB support is on in BIOS. I cannot find 'Advanced Power
Management' in BIOS to turn it off.
Unless someone knows of a real solution to this problem, I'm going to
ditch the cable and the software and forget it.
Anyone familiar with this problem?
Thanks...Steve
