Thanks, I'll check everything out. I would think that there would be
other indications if my email was hacked. Once hotmail let my contacts
list get stolen and I knew almost immediately from people on that list.
But you're correct, best to check out everything. The only reason I can
guess at for this Steam Support behavior is that I've been having
trouble to a Steam logon for the last month, maybe more. Roughly half
the time, the autostart on Steam reports that it can't contact the Steam
network. When that shows up, all I have to do it run it manually and it
started. I'd be more inclined to suggest that my problems started with
Steam Support mucking around with my account.
On 7/15/2012 9:28 AM, Brian Weeden wrote:
The only time a company will reset passwords without a user request is if there
had been a password breach (or suspected breach), and in that case they always
disable the old password.
This leads me to suspect someone is trying to get your Steam account by forcing
a password reset request. And that may be why you're having such trouble
authenticating yourself to Steam Powered.
It could be that your email account was compromised and they sent a request.
Or it could be they tried to login and couldn't so they requested the reset
from the login page (however without access to your email I'm not sure how that
would succeed).
I would suggest opening up the steam client and trying to get help through it.
Or barring that look for a phone number.
And triple-check your email account security. If you use Gmail, check the IPs
it's been accessed from at the bottom. Also check any forwarding addresses or
POP/IMAP access.
------------
Brian
Sent from my iPhone
On Jul 15, 2012, at 9:19, Steve Tomporowski <[email protected]> wrote:
Never sent a password reset request, that's why I wanted to contact Steam and
ask them to investigate. Apparently that's a bit too hard for them.... The
funny thing is, everything looks legit. If Steam is doing this for 'security'
reasons, I want to know why they are mucking around with my account.
On 7/15/2012 9:16 AM, Brian Weeden wrote:
Did you send the original password reset request?
------------
Brian
Sent from my iPhone
On Jul 15, 2012, at 9:15, Steve Tomporowski <[email protected]> wrote:
Nope. This is the email I received:
STEAM
Dear didymus7,
We've received a request to update the password associated with your Steam
account.
To complete this process, enter the following confirmation code into the
settings dialog you've left open in Steam: QBRT5
If you did not request this change, don't worry - your account information will
remain unchanged. No further action is required.
Thanks for helping us maintain the security of your account.
The Steam Support Team
http://www.steampowered.com
This notification has been sent to the email address associated with your Steam
account.
For information on Valve's privacy policy, visit
http://www.valvesoftware.com/privacy.htm.
This email message was auto-generated. Please do not respond.
------------------------------------------------------------------------
VALVE © Valve Corporation. All rights reserved. All trademarks are property
of their respective owners in the US and other countries.
On 7/15/2012 9:02 AM, Brian Weeden wrote:
Sounds phishy to me. I've been using Steam for years and never had any
problems like this.
Does this describe the email you got:
http://forums.steampowered.com/forums/showthread.php?t=2674183
------------
Brian
Sent from my iPhone
On Jul 15, 2012, at 8:41, Steve Tomporowski <[email protected]> wrote:
Does anybody know what's happening with Steam? About a week ago, I received an
email that said they received a password change request. I assumed, just like
any of us, if I did not response to that email, my password would not be
changed, and tried to contact Steam Support. Steam Support now seems to be
totally severed from Steam with it's own website, username and password. After
registering, I've not gotten two emails from them requesting a lot of
information to verify that I have a legal account. The requests stop just
short of identity theft. Then I received a email with a new password
(completely separate from the idiots I'm trying to deal with) and had to go
through a sequence, on Steam, to install a new password and identity question.
Somebody is really ****ed up over there.
Steve
