That may be the case. But I haven't heard of any widespread issues like that affecting a bunch of people, so it could be something limited to your computer or network rather than the Steam servers.
--------- Brian On Sun, Jul 15, 2012 at 10:18 AM, Steve Tomporowski <[email protected]>wrote: > Thanks, I'll check everything out. I would think that there would be > other indications if my email was hacked. Once hotmail let my contacts > list get stolen and I knew almost immediately from people on that list. > But you're correct, best to check out everything. The only reason I can > guess at for this Steam Support behavior is that I've been having trouble > to a Steam logon for the last month, maybe more. Roughly half the time, > the autostart on Steam reports that it can't contact the Steam network. > When that shows up, all I have to do it run it manually and it started. > I'd be more inclined to suggest that my problems started with Steam > Support mucking around with my account. > > > On 7/15/2012 9:28 AM, Brian Weeden wrote: > >> The only time a company will reset passwords without a user request is if >> there had been a password breach (or suspected breach), and in that case >> they always disable the old password. >> >> This leads me to suspect someone is trying to get your Steam account by >> forcing a password reset request. And that may be why you're having such >> trouble authenticating yourself to Steam Powered. >> >> It could be that your email account was compromised and they sent a >> request. Or it could be they tried to login and couldn't so they requested >> the reset from the login page (however without access to your email I'm not >> sure how that would succeed). >> >> I would suggest opening up the steam client and trying to get help >> through it. Or barring that look for a phone number. >> >> And triple-check your email account security. If you use Gmail, check >> the IPs it's been accessed from at the bottom. Also check any forwarding >> addresses or POP/IMAP access. >> >> ------------ >> Brian >> >> Sent from my iPhone >> >> On Jul 15, 2012, at 9:19, Steve Tomporowski <[email protected]> wrote: >> >> Never sent a password reset request, that's why I wanted to contact >>> Steam and ask them to investigate. Apparently that's a bit too hard for >>> them.... The funny thing is, everything looks legit. If Steam is doing >>> this for 'security' reasons, I want to know why they are mucking around >>> with my account. >>> >>> On 7/15/2012 9:16 AM, Brian Weeden wrote: >>> >>>> Did you send the original password reset request? >>>> >>>> ------------ >>>> Brian >>>> >>>> Sent from my iPhone >>>> >>>> On Jul 15, 2012, at 9:15, Steve Tomporowski <[email protected]> wrote: >>>> >>>> Nope. This is the email I received: >>>>> >>>>> STEAM >>>>> >>>>> Dear didymus7, >>>>> >>>>> We've received a request to update the password associated with your >>>>> Steam account. >>>>> >>>>> To complete this process, enter the following confirmation code into >>>>> the settings dialog you've left open in Steam: QBRT5 >>>>> >>>>> If you did not request this change, don't worry - your account >>>>> information will >>>>> remain unchanged. No further action is required. >>>>> >>>>> Thanks for helping us maintain the security of your account. >>>>> >>>>> The Steam Support Team >>>>> http://www.steampowered.com >>>>> >>>>> >>>>> >>>>> This notification has been sent to the email address associated with >>>>> your Steam account. >>>>> For information on Valve's privacy policy, visit >>>>> http://www.valvesoftware.com/**privacy.htm<http://www.valvesoftware.com/privacy.htm> >>>>> . >>>>> This email message was auto-generated. Please do not respond. >>>>> ------------------------------**------------------------------** >>>>> ------------ >>>>> VALVE © Valve Corporation. All rights reserved. All trademarks are >>>>> property of their respective owners in the US and other countries. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On 7/15/2012 9:02 AM, Brian Weeden wrote: >>>>> >>>>>> Sounds phishy to me. I've been using Steam for years and never had >>>>>> any problems like this. >>>>>> >>>>>> Does this describe the email you got: >>>>>> http://forums.steampowered.**com/forums/showthread.php?t=**2674183<http://forums.steampowered.com/forums/showthread.php?t=2674183> >>>>>> >>>>>> >>>>>> ------------ >>>>>> Brian >>>>>> >>>>>> Sent from my iPhone >>>>>> >>>>>> On Jul 15, 2012, at 8:41, Steve Tomporowski <[email protected]> >>>>>> wrote: >>>>>> >>>>>> Does anybody know what's happening with Steam? About a week ago, I >>>>>>> received an email that said they received a password change request. I >>>>>>> assumed, just like any of us, if I did not response to that email, my >>>>>>> password would not be changed, and tried to contact Steam Support. >>>>>>> Steam >>>>>>> Support now seems to be totally severed from Steam with it's own >>>>>>> website, >>>>>>> username and password. After registering, I've not gotten two emails >>>>>>> from >>>>>>> them requesting a lot of information to verify that I have a legal >>>>>>> account. >>>>>>> The requests stop just short of identity theft. Then I received a >>>>>>> email >>>>>>> with a new password (completely separate from the idiots I'm trying to >>>>>>> deal >>>>>>> with) and had to go through a sequence, on Steam, to install a new >>>>>>> password >>>>>>> and identity question. Somebody is really ****ed up over there. >>>>>>> >>>>>>> Steve >>>>>>> >>>>>> >>> > >
