On Fri, 20 Feb 2009, Ann Barcomb wrote:
> On Fri, 20 Feb 2009, Andy Dougherty wrote:
>
> > I deal with one copmany that does this approximately every 6 months.
> > However, they inadvertantly keep me informed because they have an
> > automatic customer-satisfaction survey that gets sent out every time a
> > ticket is closed. So every 6 months I get a pile full of surveys in the
> > mail and know it's time to go back and reopen the tickets.
>
> It's clear they don't respond to tickets, but if you give them really
> low ratings in the customer satisfaction surveys, do they act then? Or
> do they ignore those too?
I've tried that. Usually they apologize for closing all the tickets, but
don't do anything else. My most recent batch of surveys was two weeks
ago. I haven't heard back anything yet. Perhaps it's a kindness -- when
they responded, they engendered a false sense of hope that something might
yet happen.
--
Andy Dougherty [email protected]
