Are people comfortable with using Heroku on serious applications? If so, how did they come to that decision?
I have been developing my application on Heroku for some time now, and I've observed that the support can be really worryingly uneven. I'm running a modest sized app, it's costing me around $150 a month, so at this amount, I know that I can't have dedicated support staff on call whenever I want. However, even when I select "My app is unavailable" which is presumably their highest level of support, hours can sometimes pass before anyone even gets assigned to my ticket. In my current case, I was upgrading from using Postgres search on my app to Websolr search. To do this, I planned to push as two separate pushes with a migration in between, and their push tool died in the middle of my second push, apparently due to the fact that New Relic was not responding. Now every time I push Heroku is rejecting it saying there is already a slug being compiled, leaving my app in a half-upgraded broken state. It's been like this for hours now, and the support ticket is still "awaiting assignment to a help desk operator" and there isn't really a single thing I can do to try and improve on the situation. There's nothing I can do to escalate my request, and everything is so abstracted there's no way I can try to fix the problem. Just last month there was another thread by someone whose app was mysteriously stuck in maintenance mode with no one assigned to their support ticket for an entire day. I love how easy Heroku makes it for me to rapidly prototype and develop my app, but it's hard to see how I can stay on it long term with such uneven support. Combine this with the fact that when error messages do come out, and they're terribly unprofessional messages directed towards administrators rather than end users, and I almost feel like they don't even want Heroku to be something that serious applications can use. I submitted a ticket about the error messages when I first saw them like half a year ago, and they said they'd fix them, and they're still like this. Maybe I'm just frustrated right now, what are others' thoughts on this? -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
