Honestly I agree with Mike 100%. The right thing for Heroku to do is to have their economics be more transparent.
As fellow developers, i do not think we expect "100%" service, esp if we are running a single dyno and a toy app. But personally, (i spend 2K on amazon a month), and i need to feel confident that if i scale up, the heroku support will do so as well. Btw, people who dun pay anything, and run to Twitter to complain when it is their own fault 90% of the time are buffoons. M On Fri, Sep 17, 2010 at 8:08 AM, Mike <[email protected]> wrote: > Wow, sounds like the level of support you're getting for your app is > in a whole different world than us mortals with sub-1000 dollar > hosting expenditures. Reached out on IM to resolve issues? I couldn't > even get them to assign a support person to my app that was down. > > Well, in some sense that is reassuring, as if/when the project I'm > working on gains traction, at least the support will scale up with it > apparently. > > My app ended up being down for a full day, with only one response in > the middle of the day where they told me the push should be fixed, but > it still wasn't and remained not fixed through the entire night. > > They should probably make it a little more explicit that their support > improves dramatically at higher levels of monthly fee. > > On Sep 17, 1:10 am, Michael Dwan <[email protected]> wrote: > > I run a few big apps on Heroku that average 2-3 million requests a day > > with a peak around 30M requests a day. We've used 100 dynos + 8 EC2 > > machines as part of our system, so I'd call it a "real" app. > > > > Thus far we havent had any issues with Heroku's performance OR > > support. Compared to some other vendors (such as EY) their support has > > been awesome and platform rock solid. A few of the Heroku guys even > > reached out on IM to resolve issues asap, so they make themselves > > accessible IF you are offsetting the support expense with a paid > > product. The problem is that the majority of their 80K apps are people > > running toy apps with a free single dyno who expect immediate > > assistance then go complain on Twitter when they don't get it. We've > > never waited more than an hour to get a response for an urgent ticket. > > Furthermore, we've seen < 2 hours of downtime in the past 9 months as > > a result of Heroku issues. At risk of sounding like a fanboy, Heroku > > has saved me a huge amount of time and money and will be hosting my > > apps for the foreseeable future. > > > > - Michael Dwan > > > > On Sep 16, 7:59 pm, "A. M." <[email protected]> wrote: > > > > > > > > > Hey - I'm just saying. I like Heroku a lot. Heroku is good for some > things - > > > like blogging, simple applications where you want to reach a wide > audience. > > > > > So yea. > > > > > On Thu, Sep 16, 2010 at 6:53 PM, Julio Cesar Ody <[email protected]> > wrote: > > > > > > LOL. > > > > > > Had been a while I hadn't seen a troll that huge. Either that, or my > > > > sarcasm meter is impaired. > > > > > > On Fri, Sep 17, 2010 at 11:52 AM, A. M. <[email protected]> > wrote: > > > > > forget about using Heroku and Ruby on Rails for serious > applications. If > > > > you > > > > > want serious - go after a language that has very little > documentation > > > > online > > > > > - like Python. better yet - go after a language that is enterprise, > like > > > > > Java. > > > > > > > On Thu, Sep 16, 2010 at 2:20 PM, Derek Lei <[email protected]> > wrote: > > > > > > >> +1 to Richard's points. > > > > > > >> On Thu, Sep 16, 2010 at 1:47 PM, Richard Conroy < > > > > [email protected]> > > > > >> wrote: > > > > > > >>> On Thu, Sep 16, 2010 at 9:06 PM, Mike <[email protected]> > wrote: > > > > > > >>>> Maybe I'm just frustrated right now, what are others' thoughts > on > > > > this? > > > > > > >>> Well you are at a price point where you can shop around. Nobody > does > > > > >>> serious comparison between the various Rack based cloud computing > > > > >>> offerings, but they are out there, and if anything, the > constraints > > > > >>> involved > > > > >>> in migrating to Heroku make it pretty easy to move off Heroku. > > > > >>> There is not much discussion of alternatives, but if I was paying > that > > > > >>> kind of money and had my services totally locked out for so long, > I > > > > >>> would be pretty pissed. > > > > >>> -- > > > > >>>http://richardconroy.blogspot.com| > http://twitter.com/RichardConroy > > > > > > >>> -- > > > > >>> You received this message because you are subscribed to the > Google > > > > Groups > > > > >>> "Heroku" group. > > > > >>> To post to this group, send email to [email protected]. > > > > >>> To unsubscribe from this group, send email to > > > > >>> [email protected]<heroku%[email protected]> > <heroku%[email protected]<heroku%[email protected]> > > > > > > . > > > > >>> For more options, visit this group at > > > > >>>http://groups.google.com/group/heroku?hl=en. > > > > > > >> -- > > > > >> You received this message because you are subscribed to the Google > > > > Groups > > > > >> "Heroku" group. > > > > >> To post to this group, send email to [email protected]. > > > > >> To unsubscribe from this group, send email to > > > > >> [email protected]<heroku%[email protected]> > <heroku%[email protected]<heroku%[email protected]> > > > > > > . > > > > >> For more options, visit this group at > > > > >>http://groups.google.com/group/heroku?hl=en. > > > > > > > -- > > > > > Artist @ Avenue Magpie > > > > > > > -- > > > > > You received this message because you are subscribed to the Google > Groups > > > > > "Heroku" group. > > > > > To post to this group, send email to [email protected]. > > > > > To unsubscribe from this group, send email to > > > > > [email protected]<heroku%[email protected]> > <heroku%[email protected]<heroku%[email protected]> > > > > > > . > > > > > For more options, visit this group at > > > > >http://groups.google.com/group/heroku?hl=en. > > > > > > -- > > > >http://awesomebydesign.com > > > > > > -- > > > > You received this message because you are subscribed to the Google > Groups > > > > "Heroku" group. > > > > To post to this group, send email to [email protected]. > > > > To unsubscribe from this group, send email to > > > > [email protected]<heroku%[email protected]> > <heroku%[email protected]<heroku%[email protected]> > > > > > > . > > > > For more options, visit this group at > > > >http://groups.google.com/group/heroku?hl=en. > > > > > -- > > > Artist @ Avenue Magpie > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]<heroku%[email protected]> > . > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > > -- You received this message because you are subscribed to the Google Groups "Heroku" group. 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