Wow, sounds like the level of support you're getting for your app is in a whole different world than us mortals with sub-1000 dollar hosting expenditures. Reached out on IM to resolve issues? I couldn't even get them to assign a support person to my app that was down.
Well, in some sense that is reassuring, as if/when the project I'm working on gains traction, at least the support will scale up with it apparently. My app ended up being down for a full day, with only one response in the middle of the day where they told me the push should be fixed, but it still wasn't and remained not fixed through the entire night. They should probably make it a little more explicit that their support improves dramatically at higher levels of monthly fee. On Sep 17, 1:10 am, Michael Dwan <[email protected]> wrote: > I run a few big apps on Heroku that average 2-3 million requests a day > with a peak around 30M requests a day. We've used 100 dynos + 8 EC2 > machines as part of our system, so I'd call it a "real" app. > > Thus far we havent had any issues with Heroku's performance OR > support. Compared to some other vendors (such as EY) their support has > been awesome and platform rock solid. A few of the Heroku guys even > reached out on IM to resolve issues asap, so they make themselves > accessible IF you are offsetting the support expense with a paid > product. The problem is that the majority of their 80K apps are people > running toy apps with a free single dyno who expect immediate > assistance then go complain on Twitter when they don't get it. We've > never waited more than an hour to get a response for an urgent ticket. > Furthermore, we've seen < 2 hours of downtime in the past 9 months as > a result of Heroku issues. At risk of sounding like a fanboy, Heroku > has saved me a huge amount of time and money and will be hosting my > apps for the foreseeable future. > > - Michael Dwan > > On Sep 16, 7:59 pm, "A. M." <[email protected]> wrote: > > > > > Hey - I'm just saying. I like Heroku a lot. Heroku is good for some things - > > like blogging, simple applications where you want to reach a wide audience. > > > So yea. > > > On Thu, Sep 16, 2010 at 6:53 PM, Julio Cesar Ody <[email protected]> wrote: > > > > LOL. > > > > Had been a while I hadn't seen a troll that huge. Either that, or my > > > sarcasm meter is impaired. > > > > On Fri, Sep 17, 2010 at 11:52 AM, A. M. <[email protected]> wrote: > > > > forget about using Heroku and Ruby on Rails for serious applications. If > > > you > > > > want serious - go after a language that has very little documentation > > > online > > > > - like Python. better yet - go after a language that is enterprise, like > > > > Java. > > > > > On Thu, Sep 16, 2010 at 2:20 PM, Derek Lei <[email protected]> wrote: > > > > >> +1 to Richard's points. > > > > >> On Thu, Sep 16, 2010 at 1:47 PM, Richard Conroy < > > > [email protected]> > > > >> wrote: > > > > >>> On Thu, Sep 16, 2010 at 9:06 PM, Mike <[email protected]> wrote: > > > > >>>> Maybe I'm just frustrated right now, what are others' thoughts on > > > this? > > > > >>> Well you are at a price point where you can shop around. Nobody does > > > >>> serious comparison between the various Rack based cloud computing > > > >>> offerings, but they are out there, and if anything, the constraints > > > >>> involved > > > >>> in migrating to Heroku make it pretty easy to move off Heroku. > > > >>> There is not much discussion of alternatives, but if I was paying that > > > >>> kind of money and had my services totally locked out for so long, I > > > >>> would be pretty pissed. > > > >>> -- > > > >>>http://richardconroy.blogspot.com|http://twitter.com/RichardConroy > > > > >>> -- > > > >>> You received this message because you are subscribed to the Google > > > Groups > > > >>> "Heroku" group. > > > >>> To post to this group, send email to [email protected]. > > > >>> To unsubscribe from this group, send email to > > > >>> [email protected]<heroku%[email protected]> > > > . > > > >>> For more options, visit this group at > > > >>>http://groups.google.com/group/heroku?hl=en. > > > > >> -- > > > >> You received this message because you are subscribed to the Google > > > Groups > > > >> "Heroku" group. > > > >> To post to this group, send email to [email protected]. > > > >> To unsubscribe from this group, send email to > > > >> [email protected]<heroku%[email protected]> > > > . > > > >> For more options, visit this group at > > > >>http://groups.google.com/group/heroku?hl=en. > > > > > -- > > > > Artist @ Avenue Magpie > > > > > -- > > > > You received this message because you are subscribed to the Google > > > > Groups > > > > "Heroku" group. > > > > To post to this group, send email to [email protected]. > > > > To unsubscribe from this group, send email to > > > > [email protected]<heroku%[email protected]> > > > . > > > > For more options, visit this group at > > > >http://groups.google.com/group/heroku?hl=en. > > > > -- > > >http://awesomebydesign.com > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "Heroku" group. > > > To post to this group, send email to [email protected]. > > > To unsubscribe from this group, send email to > > > [email protected]<heroku%[email protected]> > > > . > > > For more options, visit this group at > > >http://groups.google.com/group/heroku?hl=en. > > > -- > > Artist @ Avenue Magpie -- You received this message because you are subscribed to the Google Groups "Heroku" group. 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