My Knee jerk reaction is that they have multiple accounts
on PC with install of Steam and they have once account
with said game and the other account probably has the game
files but it is not unlocked in Valvedom.

RT


 It's too quiet here. Did the mail server crash?
 Hello?.....hello....hello.....<echo>.....

 So, I see this on my server. Curious as to how they were
able to even get
 this far if their steam account didn't own the game.

 Dropped Shephard from server
 Reason:  This Steam account does not own this game.
 Please login to the correct Steam account.


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