I agree. Kveri
Blood Letter wrote / napísal(a): > If Valve completely ignores server operators who provide free servers, > without which their games would be useless, they suck. > > If Valve lets long standing bugs, exploits, and security issues go unattended > while focusing only on the latest content update + free weekend, they clearly > prioritize sales over customers. > > I don't know about Valve's office, but if something goes wrong with a system > at my office, even on Christmas day, we respond to it, and come into the > office if necessary. If there are fires wreaking havoc with the power grid > and people are being evacuated from their homes, we coordinate to make sure > our servers are backed up, the backups are offsite, and the servers are safe. > > If someone at Valve wants a break, they can take vacation days. Do they only > have 3 guys, and each only does 1 thing? I hope not. Any company worth it's > salt knows you need redundancy in your mind share. > > Valve IS ignoring this list, by not replying. They get torn apart because > they never respond to important issues, they're always late, and they never, > EVER, provide clear and complete answers, let alone any semblance of > documentation. > > Even if I were a child, I would still be a paying customer. If you're saying > Valve gets a pass because gaming is not a priority in life, then you don't > understand a single thing about having a job. If your job is to make games, > you do that. If your job is to deliver mail, you do that. Working in a > particular job sector does not give you the right to slack off. > > If Valve fixes everything and provides complete and correct documentation, > then they get support and sales. Going from an F to an A doesn't change the > fact that you still had an F. > > No one is treating Valve like shit. We are simply demanding we get some > support, some documentation, and some communication. We get none of those > things. Being a customer DOES give you the right to expect a certain level > of quality and service from the business you are patronizing. > > If Valve's priorities continue to diverge from what so many of us expect, > that's fine. They'll just lose our money and our support. Let's be clear > here - server admins are supporting Valve, not the other way around. I'm > sorry I can't apply for a job at Valve, I already have a job of my own. I > can't be programming for everyone in the world, can I? Regardless, I > wouldn't want to work in an office where a complete lack of customer support > gets a passing grade. > > Valve's lack of support and communication is indefensible to anyone with even > a remote knowledge of programming and software development. > > >> Date: Tue, 6 Jan 2009 11:12:41 -0500 >> From: [email protected] >> To: [email protected] >> Subject: Re: [hlds] Valve It's Time To Listen And Answer! >> >> If Valve doesn't do everything we say, they suck. If Valve doesn't fix >> everything now, they suck. If Valve doesn't kiss our asses every second of >> every day, they suck. They don't care, they won't fix this, they refuse to >> fix that. All they want is our money. >> >> You all sound like a broken record. And worse than that, you have no lives >> outside of this thing we have here. Did anyone stop to think that since >> they all busted their asses for who knows how long getting Left 4 Dead out >> the door, while providing updates to TF2 the whole time, that maybe...just >> maybe, they'd want to take a break for a little while during the holidays? >> You know...so they could spend time with their families. >> >> Honestly, since release of TOB, there have been a relentless amount of >> updates to their products. In the time that has passed from TOB until now, >> the only people being neglected were probably most of the families of Valve >> employees. Does anyone feel they deserve a little break? >> >> They're ignoring us? Really? You think so? Does anyone here subscribe to >> HLCoders? A little civility goes a long way. In my opinion, Valve isn't >> ignoring this list, they just don't want to reply. I swear, this list = >> SPUF sometimes. Any two words they say are held against them forever. >> >> I know that a lot of kids subscribe to this list, so it would be difficult >> for a lot of you to understand, but there is such a thing as priorities in >> life. Gaming is not as high on that list once you have a family to take >> care of and a boss to answer to. And you are not the boss of anyone at >> Valve. >> >> Valve knows about the problems, obviously. You all keep saying the same >> things over and over. Give them a break. Just because you didn't have >> anything to do for the past couple of weeks doesn't mean they had to sit >> around and hop on every little problem we have. What happens when updates >> are released to address the current existing issues? Are you going to >> apologize for acting like a bunch of assholes or are you going to feel >> stupid for saying things like, "Valve doesn't care about their games >> anymore"? Wait...I know. 90% of you will say, "Finally." 5% won't be >> happy no matter what. 4% will bring up another issue that Valve is >> ignoring. And 1% will say, "Thank you." >> >> Yes, we paid money for the game. But $50 does not give you the right to >> treat the people trying to help you like shit. Sometimes the problems that >> you claim are easy fixes may not be so easy to fix. And since most of you >> know for a fact that it's an easy fix, there's always [email protected] >> . >> >> Grow up. They are aware of the problems. Like Aaron said, there are your >> priorities and then there are business priorities. Just because the issues >> high on your list may not be high on theirs doesn't mean they're ignoring >> you. But then, it would be stupid of me to assume that most of you would >> understand any of that, especially given your attitudes over the past few >> months. >> >> -Richard Eid >> _______________________________________________ >> To unsubscribe, edit your list preferences, or view the list archives, >> please visit: >> http://list.valvesoftware.com/mailman/listinfo/hlds >> > > _________________________________________________________________ > It’s the same Hotmail®. If by “same” you mean up to 70% faster. > http://windowslive.com/online/hotmail?ocid=TXT_TAGLM_WL_hotmail_acq_broad1_122008 > _______________________________________________ > To unsubscribe, edit your list preferences, or view the list archives, please > visit: > http://list.valvesoftware.com/mailman/listinfo/hlds > > _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds
