I can only assume so much since I don't know how it actually works, but one 
thing I am certain of is it isn't working as good as it could.

1) Most of the time (more than 50%) people are matched to my servers and their 
ping exceeds 200ms. Considering the matchmaking system is trying to find best 
suited servers based on ping, this happens way too frequently.

2) There seems to always be more than enough available servers to handle the 
number of players in queue. Why exactly are people having to wait upwards of 30 
minutes? Yesterday alone I spent over 1hour in the queue, and appeared to be 
re-queued several times. Going between "?" times, and 20 min waits, going down 
to 4 mins, back up to 30, etc.

A good example of an effective queue mechanism is World of Tanks, which pit 15 
players against 15 other players, furthermore there are 10 different tiers of 
tanks, and 5 classes of tanks which all need to be matched up evenly. You can't 
have tier 2 tanks matching with tier 9's for example. You also can't have too 
many artillery pieces either. Yet they manage to have the fastest matchmaking 
I've ever seen. I spend no more than 2 seconds in the queue before I jump into 
a game. Why is this possible, and the tf2 matchmaking so lame by comparisson?

I hope VALVe is doing something about this.

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