On 8/30/2014 9:32 AM, Pierre Béland wrote:
Charlotte,
Crowdmapping, especially for major activations like the current Ebola
Outbreak, this mean a lot of new contributors, with mapping problems and
need to support them. And we see a lot of turnover. When we say that
1,000 contributors have mapped. In fact, for many of them, this is less
then 100 objects. How to retain these people, make them like to
contribute and learn rapidly. To do so, I prefer a social approach where
it is easy for these persons to communicate and ask questions. The same
with the coordinators, have the capacity to join rapidly the
contributors to the various tasks.
Pierre
Hi Pierre,
I think lack of feedback is a contributing factor in people drifting
away. I agree with you 100% we need to engage people as soon as possible
once they start.
If we are going to rely on people doing more to join and engage with the
HOT community, we are going to have to do more to make sure they know how.
For example: I'd like to see text on every Project at the bottom that
says something like "Live help, ask questions, get feedback...." with a
link to the web browser irc client.
People are getting more and more familiar with "live help chat" type
things and I'd like to see more new people asking questions in the irc
channel.
But back to this topic, we are seeing more people saying they want more
feedback than they are getting now, especially it seems the people on
the ground who brought this topic up up. And for some reason they are
not finding the irc channel or the HOT mailing list so I would like to
try some more ways to help them get feedback.
I still think the basic suggestion of optional email of comments for
tasks that someone closes when it is validated is a very good and small
step in that direction, and it is a direct response to mapper's request
for such functions.
I also do not see it as an either/or suggestion with what you say about
increasing engagement, in fact, if they opt into getting comments on
validation, that is another opportunity to make sure they know about the
other ways to get feedback at the bottom of the emails we send out.
Cheers,
Blake
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