All,
This is my point exactly. Github works only for people who already
are "insiders," people who know how to use it. It doesn't work if you're
not used to it.
We need a simple Problem Report form on the web site. If the coders
want to use Github to solve the problem, fine. They're welcome to it. But
for us ordinary people, we need something in simple direct English.
By the way, there still are a couple of ongoing issues with iD
that no one seems to be tackling, despite reports on Github.
Charlotte
Delivered-To: [email protected]
Subject: Re: [HOT] Fwd: Re: Problems saving in ID
From: Suzan Reed <[email protected]>
Date: Fri, 22 May 2015 16:37:23 -0700
Cc: Charlotte Wolter <[email protected]>,
althio althio <[email protected]>
To: Robert Banick <[email protected]>,
HOT <[email protected]>
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Hi everyone!
So I started working on the tutorial for Github,
feeling enthusiastic, and quickly realized the
workflow in Github delivers disasterous results.
Once you login or sign up, which has to be done
before you can report and issue, you are
directed to a landing page that has nothing to
do with OpenStreetMaps, and instead asks you to
choose a plan and pay money. Yikes! What!?? How
did I get here? How do I find a way to report my problem? (https://github.com/)
It took many clicks and searches that didn't
produce anything at all relevant to end up no where. (I took screen shots.)
Finally! I clicked on the original link provided
by Nick and althio, and I was at the right page
and already signed in. Success! But not
intuitive. (Also, signing in is not easy once
you have an account as it asked me five
different times to give a new username. What!??
I already have a username for Github! And now my
past usernames are taken? Really?)
So this is my conclusion (I used to teach and
lecture on Usability so I hope this is of some help):
1. Either find another tool that's much easier to use
or
2. See if Github can be customized and "dumbed
down" so it delivers the correct landing page
for OpenStreetMaps, and further customize it by
deleting a lot of the other buttons (fork etc.) that appear now.
or the KISS, easy, user-friendly solution
3. Simply provide a web based email form, with
instructions to the user to add their OS,
browser, etc., that goes to the programming
group and have them copy and paste into Github.
(Happy to help format and write so it's easy to understand for the user.)
Bottom line:
As it is, I don't think many
non-IT/programming/scientific people are going
to figure out how to report an issue. Therefore,
programming isn't going to know there's an
issue, and the non-tech user public will
continue to have a really bad experience, say
with iD not saving and oddball dialog boxes, and
doubling or even tripling the number of
buildings and roads on a tile through multiple
saves that make the validator do a lot of extra work. Not good.
~ Software that doesn't work makes OSM and HOT look bad.
~ Easy solutions make OSM and HOT look good and the public user feel happy.
I really did want to write the tutorial, but goodness, Github is a hot mess!
I bow to the programmers who like it.
Suzan
On May 22, 2015, at 10:25 AM, Robert Banick wrote:
Hi Charlotte,
The intention of putting issue reporting there
is to create information thats *actionable* for
the (primarily Mapbox) folks who maintain and
develop iD. That way problems are automatically
linked to solutions. As you can tell, I gently
disagree with your assessment of githubs
utility. Im not a developer but I find it
really useful for communicating to developers,
who, after all, are the ones to fix things.
That being said, could you maybe explain how
Github is poor for reporting issues with iD? If
you can maybe explain your frustrations further
we can understand how to either better explain
Github to new users *or* create new processes
that better match your needs as a user. Im not
opposed to the latter but I would hope to give
Github a shot instead of inventing yet another process.
Cheers,
Robert
Sent from Mailbox
On Fri, May 22, 2015 at 1:07 PM, Charlotte
Wolter <[email protected]> wrote:
Suzan,
You're not alone. Github was designed for people writing
software. It is an absolutely terrible way to report issues with iD
or anything else.
Why isn't there a page on the OSM web site with a simple
form for reporting these issues?
Charlotte
>Delivered-To: [email protected]
>From: Suzan Reed <[email protected]>
>Date: Thu, 21 May 2015 21:14:11 -0700
>To: Nick Allen <[email protected]>
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>Subject: Re: [HOT] Problems saving in ID
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>Nick and all,
>
>Would someone be so kind as to add the information way below
>to the "issues" at the link Nick sent to me? I had a dickens of a
>time trying to provide the feedback at that link, and I thought I
>was pretty good with stuff like that.
>
>Suzan
>
>On May 21, 2015, at 1:31 AM, Nick Allen wrote: Hi,
>https://github.com/openstreetmap/iD/issues Should be the place to
>report problems. Nick (OSM=Tallguy) Humanitarian OpenStreetMap Team
>Member On 21 May 2015 09:25, "Suzan Reed" <[email protected]>
>wrote: For some time I've been having problems saving when using ID.
>I don't know who to report this to. Can someone direct me the person
>or people who can fix the ID editor? Or send the following to them?
>Suzan Here are the issues: 1. After Saving edits, unlocking the
>Task, and going to another Task, a dialog box appears with two icons
>that indicates past edits have not saved, and asks if I want to
>restore the edits and save them. When saved, I believe these over
>write the last Task, doubling the images. 2. Other times another
>dialog box appears: "Errors occured while trying to save Bad
>Gateway. The proxy server received an invalid response from an
>upstream server. Apache/2.4.7 (Ubuntu) Server at
>www.openstreetmap.org Port 80" (html tags have been removed for
>brevity.) When Saving after getting this kind of dialog box, the
>Save button has to be pressed several times. There can be long
>delays. Eventually the edits Save and I get the dialog that shows
>they are being saved and the blue images in the left column appear.
>_______________________________________________ HOT mailing list
>[email protected] https://lists.openstreetmap.org/listinfo/hot
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Charlotte Wolter
927 18th Street Suite A
Santa Monica, California
90403
+1-310-597-4040
[email protected]
Skype: thetechlady
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Charlotte Wolter
927 18th Street Suite A
Santa Monica, California
90403
+1-310-597-4040
[email protected]
Skype: thetechlady
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