just a little more info would be helpful. After you instruct the printer to access the printheads does the carriage move back before you open the window or after?
_____ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Shannon Mortensen Sent: Friday, March 30, 2007 11:58 AM To: [email protected] Subject: [HPDesignJet_Printers] need some help w/5500 I'm new to this forum, and actually new to printing on large format printers completely. I don't have a lot of experience in this field, but am assisting an uncle who owns several convenience stores, has a Roland Color Camm 600 for vinyl cutting/printing (although the thermal printhead appears to be broken), and an HP 5500 PS UV. I am having some issues with the 5500. To start with, when I first attempted to use it, I discovered the belt assembly was completely messed up, with the belt twisted underneath the pulley wheel. We have replaced that successfully, and now are having issues with printheads. I assume because this machine sat unused for quite some time, the printheads are clogged. I ordered some replacement heads and cleaning kits... but when I attempt to change them, the printer assembly wants to jump back to it's "home" under the right cover. I have followed the instructions in the manual and on the front message display, but it doesn't seem to prevent the assembly from wanting to move. Am I missing something here? Anyone have advice to assist me? I appreciate your feedback! Sincerely... Shannon
