Shannon, I've had that problem with my 5000 and the path doesn't seem to be blocked at all. I cleaned the rails the print head moves on, based on the maintenance kit and manual. I also checked the path of the band that moves the print head and cleaned it out around the pulleys at both ends of the printer with a vacuum cleaner. This solved the problem. The first time this happened I found that a small piece of dust/lint by the right sided pulley seemed to cause the problem. Oiling and cleaning the rails doesn't hurt either. The print heads will move by hand even if the rails are dirty or there is dust/lint on the pulleys.
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