John,

I got home from an all day engagement last night to find my HP tech 
support guy's business card stuck in my front door. We had talked three 
times while he tried to figure out the right part for the new rollers, 
but he never called back to make an appointment. He drove from Phoeniz 
to Flagstaff (2 1/2 hours one way) with no appointment. I called him 
when I got home and he said that he guessed he screwed up. He confirmed 
though, that he had the new rollers in his possession, along with a 
newly designed motor to add to the star-wheel assembly to reduce the 
pressure of the that assembly on the media. He tells me that this motor 
does not exist on my current printer. This will be interesting when he 
can get back up here next Tuesday.

Jim

>
> Ok, it is well into January. Has HP delivered the new rollers to you
> guys yet?
> 
> john
>




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