Thankyou Aaron,
I am sorry it took me so long to respond. I was overseas and have just
organised getting access to the machine in question. I have attached
three text-only files to this email. I can also confirm that YES, using
the scanner function is what causes the unit to stop responding. Set up
the printer, print documents.. no issue. Use the scanner from a program
like Kooka... the printer will stop being recognised.
Peter Kaye
Aaron wrote:
Hello.
Without having a system with the problem it's rather hard to
troubleshoot.
Although if it happens again;
Run hp-check and post the output.
Run "tail -f /var/log/messages" and try to print and post any errors.
Set the cupsd.conf loglevel to debug, restart cups, then "tail -f
/var/log/cups/error_log" try to print and post that log as well.
I haven't heard of this before specifically so I'd like to get more
information if this happens again.
Thanks.
(and I am one of the developers)
Aaron
On 12/1/06, NanoScale Administrator <[EMAIL PROTECTED]> wrote:
Hello All,
I run a small PC business and for the last 2 years I have been setting
up Linux machines for my customers. They have in general been very
happy. However, I have had a serious recurring issue with HP
Multifunctions during that time. They just stop printing and refuse to
work further unless the printer is removed from cups and re-added. The
problem has been observed in MEPIS and SUSE in various versions (with
different kernels, kde versions, cups versions and so on) since I
started deploying Linux. It seems that the user scans something using
Kooka and after that the printer refuses to print. It is probably not
Kooka specifically, but since it comes with KDE-based distros it is what
my users have been using.
I wish I could give more information but I do not have access to the
system in question at this point. Has this problem been observed
before? HPLIP version on the latsystem that has failed with HPLIP
1.6.9, 1.6.10 and the distro is SuSE 10.1
Thanks
PS. I don't really know much about mailing lists so I will just post
this and hope for the best. Is there any more direct way to talk to one
of the developers and I can probably give more info.
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D [13/Dec/2006:15:31:14 +0800] ProcessIPPRequest: 18 status_code=1
D [13/Dec/2006:15:31:14 +0800] AcceptClient: 17 from localhost:631.
D [13/Dec/2006:15:31:14 +0800] CloseClient: 18
D [13/Dec/2006:15:31:14 +0800] ReadClient: 17 POST /printers/ HTTP/1.1
D [13/Dec/2006:15:31:14 +0800] ProcessIPPRequest: 17 status_code=1
D [13/Dec/2006:15:31:14 +0800] AcceptClient: 18 from localhost:631.
D [13/Dec/2006:15:31:14 +0800] CloseClient: 17
D [13/Dec/2006:15:31:14 +0800] ReadClient: 18 POST / HTTP/1.1
D [13/Dec/2006:15:31:14 +0800] ProcessIPPRequest: 18 status_code=1
D [13/Dec/2006:15:31:14 +0800] CloseClient: 18
D [13/Dec/2006:15:31:19 +0800] AcceptClient: 17 from localhost:631.
D [13/Dec/2006:15:31:19 +0800] ReadClient: 17 POST /printers/ HTTP/1.1
D [13/Dec/2006:15:31:19 +0800] ProcessIPPRequest: 17 status_code=1
D [13/Dec/2006:15:31:19 +0800] CloseClient: 17
D [13/Dec/2006:15:31:19 +0800] AcceptClient: 17 from localhost:631.
D [13/Dec/2006:15:31:19 +0800] ReadClient: 17 POST /classes/ HTTP/1.1
D [13/Dec/2006:15:31:19 +0800] ProcessIPPRequest: 17 status_code=1
D [13/Dec/2006:15:31:19 +0800] AcceptClient: 18 from localhost:631.
D [13/Dec/2006:15:31:19 +0800] CloseClient: 17
D [13/Dec/2006:15:31:19 +0800] ReadClient: 18 POST /printers/ HTTP/1.1
D [13/Dec/2006:15:31:19 +0800] ProcessIPPRequest: 18 status_code=1
D [13/Dec/2006:15:31:19 +0800] CloseClient: 18
D [13/Dec/2006:15:31:19 +0800] AcceptClient: 17 from localhost:631.
D [13/Dec/2006:15:31:19 +0800] ReadClient: 17 POST / HTTP/1.1
D [13/Dec/2006:15:31:19 +0800] ProcessIPPRequest: 17 status_code=1
D [13/Dec/2006:15:31:19 +0800] CloseClient: 17
D [13/Dec/2006:15:31:24 +0800] AcceptClient: 17 from localhost:631.
D [13/Dec/2006:15:31:24 +0800] ReadClient: 17 POST /printers/ HTTP/1.1
D [13/Dec/2006:15:31:24 +0800] ProcessIPPRequest: 17 status_code=1
D [13/Dec/2006:15:31:24 +0800] AcceptClient: 18 from localhost:631.
D [13/Dec/2006:15:31:24 +0800] CloseClient: 17
D [13/Dec/2006:15:31:24 +0800] ReadClient: 18 POST /classes/ HTTP/1.1
D [13/Dec/2006:15:31:24 +0800] ProcessIPPRequest: 18 status_code=1
D [13/Dec/2006:15:31:24 +0800] AcceptClient: 17 from localhost:631.
D [13/Dec/2006:15:31:24 +0800] CloseClient: 18
D [13/Dec/2006:15:31:24 +0800] ReadClient: 17 POST /printers/ HTTP/1.1
D [13/Dec/2006:15:31:24 +0800] ProcessIPPRequest: 17 status_code=1
D [13/Dec/2006:15:31:24 +0800] CloseClient: 17
D [13/Dec/2006:15:31:24 +0800] AcceptClient: 17 from localhost:631.
D [13/Dec/2006:15:31:24 +0800] ReadClient: 17 POST / HTTP/1.1
D [13/Dec/2006:15:31:24 +0800] ProcessIPPRequest: 17 status_code=1
D [13/Dec/2006:15:31:24 +0800] CloseClient: 17
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Join SourceForge.net's Techsay panel and you'll get the chance to share your
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