Can you purge all current jobs and try again. If that fails, can you,
1. Enable debug mode in cups. As root you'll need to edit the file /etc/cups/cupsd.conf Look for LogLevel and set it to debug instead of info or its current value. Save the file. Still as root restart cups. Should be, /etc/init.d/cupsys restart (maybe cups restart). Then try and print a job from anywhere, perhaps the cups web interface. Then post or send me the /var/log/cups/error_log file. 2. Send or post me your /var/log/messages file after step 1. Then we'll go from there. I'm sorry this is taking so long to get you up and running. jh Anne Wilson wrote: > On Thursday 04 Oct 2007, Hosszu, John wrote: >> We can manually create the link to the toolbox. >> > OK - we'll do that once we are sorted. > >> And we don't start the process manually anymore. It should fire up though >> we we run something that requires the process. Lots of changes since that >> 1.6.x version. >> >> So, did you try 'hp-setup' yet? Run that if not. Or you could run a test >> print from the cups web interface. Hopefully we have one printer queue >> hooked up to 2.7.9. >> > I did. Nothing is different. The queue looks just the same, and the test > print from hp-setup and from cups both show as 'stopped'. > > The only times I've had any success, either on this box or on other boxes, > the > Device setting has been socket://192.168.0.3. Hplip sets it as > hp:net/Photosmart_C7100_series?ip=192.168.0.3 > > Should it really be that? > > I'm going to take a break now. I'll be back in around an hour for a short > session. > > Anne >> jh >> >> >> -----Original Message----- >> From: Anne Wilson [mailto:[EMAIL PROTECTED] >> Sent: Thursday, October 04, 2007 12:10 PM >> To: hplip-help@lists.sourceforge.net >> Cc: Hosszu, John >> Subject: Re: [Hplip-help] Lost print ability after accidental update >> >> On Thursday 04 Oct 2007, Hosszu, John wrote: >>> When you uninstalled, did you delete the unpacked directory the .run >>> file created? >> Yes >> >>> What do you mean by 'US hasn't registered in the menu'? >> The menu should show System > Configuration > Printing > HP Printing Tool >> (or something like that) but that did not get added in. >> >>> And >>> >>> 'service hplip status'? >> That should have returned that hplip is running. However, it didn't. It >> said 'Cannot find hplip service'. It appears that it can't >> find /etc/init.d/hplip - which doesn't exist. >> >> Anne >> >>> jh >>> >>> >>> -----Original Message----- >>> From: Anne Wilson [mailto:[EMAIL PROTECTED] >>> Sent: Thursday, October 04, 2007 11:41 AM >>> To: Hosszu, John >>> Subject: Re: [Hplip-help] Lost print ability after accidental update >>> >>> On Thursday 04 Oct 2007, you wrote: >>>> No worries...thanks!.. >>> I don't know what has gone wrong now. I've tried twice, removing >>> everything with the uninstall commands then re-installing from the run >>> file. Both times the UI hasn't registered in the menu, and both times >>> 'service hplip status' tells me that it can't find hplip. >>> >>> I'll do nothing more until you've had time to think about this. Maybe >>> it's time to try the .tar.gz, but I'll wait for your comments. >>> >>> Anne >>> >>>> jh >>>> >>>> >>>> -----Original Message----- >>>> From: Anne Wilson [mailto:[EMAIL PROTECTED] >>>> Sent: Thursday, October 04, 2007 10:49 AM >>>> To: hplip-help@lists.sourceforge.net >>>> Cc: Hosszu, John >>>> Subject: Re: [Hplip-help] Lost print ability after accidental update >>>> >>>> On Thursday 04 Oct 2007, Hosszu, John wrote: >>>>> I just saw your post from the hp-check in the maillist. >>>> Sorry - sometimes I forget to 'reply to all'. >>>> >>>>> If you have not yet reinstalled....then do worry about doing all >>>>> that. >>>> Too late :-) I had just removed it. It's currently re-running the >>>> .run install, since that seemed OK, according to the hp-check. >>>> >>>>> Just >>>>> kill the 'hpiod' process as its not needed. Make sure your 1.6.x >>>>> package is not installed. >>>> I'm going to do a re-boot. as re-starting the printer hasn't brought up >>>> the UI. I'll check then whether hpiod is running. chkconfig doesn't >>>> show it as a controlled process. >>>> >>>>> Lets try this, remove all your cups queue's related to the C71xx >>>> OK - is it safe to leave the one used by the remote box, or will that >>>> not be needed once we have this right? >>>> >>>>> and run as >>>>> root, >>>>> >>>>> # hp-setup >>>>> >>>>> That will walk you through setting up a printer. See if that queue >>>>> does what you need for your various apps. >>>>> >>>>> :) >>>> I'll be back in a few minutes with a progress report. >>>> >>>> Anne >>>> >>>>> jh >>>>> >>>>> >>>>> -----Original Message----- >>>>> From: Anne Wilson [mailto:[EMAIL PROTECTED] >>>>> Sent: Thursday, October 04, 2007 7:27 AM >>>>> To: hplip-help@lists.sourceforge.net >>>>> Cc: Hosszu, John >>>>> Subject: Re: [Hplip-help] Lost print ability after accidental update >>>>> >>>>> On Thursday 04 Oct 2007, Anne Wilson wrote: >>>>>> On Thursday 04 Oct 2007, Anne Wilson wrote: >>>>>>> The install ran without any error messages. I can now scan. >>>>>>> Unfortunately I still can't print. All jobs show up in >>>>>>> localhost:631 as 'stopped'. Attempting to print a scanned image >>>>>>> from Gimp shows the correct printer recognised, but I get the >>>>>>> message >>>>>>> >>>>>>> lp: The printer or class was not found >>>>>> Correction - >>>>>> >>>>>> I can print from kmail. >>>>>> >>>>>> I cannot print from Gimp - error message as above. >>>>>> >>>>>> From Gwenview the file was created and sent to CUPS. It appeared >>>>>> as 'processing' and disappeared. When I checked complete jobs it >>>>>> said it had been cancelled. >>>>> I have been attempting to gather information. This is what I've >>>>> discovered so far; >>>>> >>>>> Although printing from kmail succeeded once, now all jobs are >>>>> reported as 'stopped' >>>>> >>>>> Test page from localhost:631 succeeds >>>>> >>>>> Test page from kprinter: >>>>> Photosmart_C7100 "/usr/lib/cups/filter/foomatic-rip failed" >>>>> >>>>> Test page from hplip fails >>>>> >>>>> Printerdrake says it uses GhostScript + hpijs (recommended) whereas >>>>> hplip says foomatic + hpijs >>>>> >>>>> Manually set up printer on another box (working) shows Device: >>>>> socket://192.168.0.3. >>>>> Queue set up by hplip shows Device: >>>>> hp:net/Photosmart_C7100_series?ip=192.168.0.3 >>>>> >>>>> Reset printer in Gimp - pointing to printer queue C7100 (set up by >>>>> hplip) - succeeds >>>>> >>>>> service hplip status >>>>> hpiod (pid 2279) is running... >>>>> hpssd is stopped #Is this correct? >>>>> >>>>> I hope this gives some much-needed pointers :-) >>>>> >>>>> Anne >>>>> >>>>>> Anne >>>>>> >>>>>>> What next? Thanks >>>>>>> >>>>>>> Anne >>>>>>> >>>>>>>> jh >>>>>>>> >>>>>>>> Anne Wilson wrote: >>>>>>>>> On Wednesday 03 Oct 2007, Hosszu, John wrote: >>>>>>>>>>> I already have it in my /home/anne/Downloads directory. >>>>>>>>>>> >>>>>>>>>>> I did that, when I installed it before. It put everything >>>>>>>>>>> in the Download directory. Is that really the best place, >>>>>>>>>>> or should I move the file to /opt/? >>>>>>>>>> This is fine. IF you want to be able to uninstall after this >>>>>>>>>> just keep those files around anywhere you can remember. >>>>>>>>>> >>>>>>>>>>> I went through without any errors, IIRC, so it should do >>>>>>>>>>> again. I'll do >>>>>>>>>>> >>>>>>>>>>>> the actual instal in the morning, though. Working late in >>>>>>>>>>>> the evening >>>>>>>>>>> seems to make me have too many PEBCAKs :-) >>>>>>>>>> No problem, whenever you get time. >>>>>>>>>> >>>>>>>>>>> It's the Photosmart C7180 All-in-One. >>>>>>>>>> The C7100 series ppd file is what you need. >>>>>>>>>> >>>>>>>>>>> I'll report back in the morning. These time-zones are a >>>>>>>>>>> nuisance >>>>>>>>>>> >>>>>>>>>>> :-) >>>>>>>>>> Again no problem. Its about 1:15pm here where I am as of >>>>>>>>>> sending this. So whenever is good for you. >>>>>>>>>> >>>>>>>>>> Thanks >>>>>>>>> Couldn't resist it :-) >>>>>>>>> >>>>>>>>> All went well, although I had to run as root because I moved >>>>>>>>> the run file to /opt/. When it finished I could scan, but >>>>>>>>> not print. >>>>>>>>> >>>>>>>>> I knew I shouldn't have done it at this time of night :-) I >>>>>>>>> decided that I should remove all the printer queues from >>>>>>>>> localhost:631 then run the install. I got >>>>>>>>> >>>>>>>>> warning: A previous install of HPLIP is installed and/or >>>>>>>>> running. error: The previously installed version of HPLIP may >>>>>>>>> conflict with the new one being installed. >>>>>>>>> error: It is recommended that you quit this installer, and >>>>>>>>> manually remove HPLIP before continuing. >>>>>>>>> >>>>>>>>> So I tried >>>>>>>>> >>>>>>>>> make uninstall >>>>>>>>> make: *** No rule to make target `uninstall'. Stop. >>>>>>>>> >>>>>>>>> This time I will definitely leave it until morning. Question >>>>>>>>> is, though, what do I do now? >>>>>>>>> >>>>>>>>> It looks as though my attempts to help myself have just dug >>>>>>>>> me in deeper >>>>>>>>> >>>>>>>>> :-( >>>>>>>>> >>>>>>>>> Anne > > > > ------------------------------------------------------------------------ > > ------------------------------------------------------------------------- > This SF.net email is sponsored by: Splunk Inc. > Still grepping through log files to find problems? Stop. > Now Search log events and configuration files using AJAX and a browser. > Download your FREE copy of Splunk now >> http://get.splunk.com/ > > > ------------------------------------------------------------------------ > > _______________________________________________ > HPLIP-Help mailing list > HPLIP-Help@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/hplip-help ------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/ _______________________________________________ HPLIP-Help mailing list HPLIP-Help@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/hplip-help
