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Daljeet Sidhu offers the following royalty-free article for you to publish
online or in print.
Feel free to use this article in your newsletter, website, ezine, blog, or
forum.
-----------
PUBLICATION GUIDELINES
- You have permission to publish this article for free providing the "About the
Author" box is included in its entirety.
- Do not post/reprint this article in any site or publication that contains
hate, violence, porn, warez, or supports illegal activity.
- Do not use this article in violation of the US CAN-SPAM Act. If sent by
email, this article must be delivered to opt-in subscribers only.
- If you publish this article in a format that supports linking, please ensure
that all URLs and email addresses are active links.
- Please send a copy of the publication, or an email indicating the URL to
[email protected]
- DistributeYourArticles (www.DistributeYourArticles.com) has distributed this
article on behalf of the author. DistributeYourArticles does not own this
article, please respect the author's copyright and publication guidelines. If
you do not agree to these terms, please do not use this article.
-----------
Article Title: Small Business Telephone System - How to Customize it For Best
Results
Author: Daljeet Sidhu
Category: Business, VOIP, Technology
Word Count: 501
Keywords: phone system, voip, business phone system, business telephone system
Author's Email Address: [email protected]
Article Source: http://www.distributeyourarticles.com
------------------ ARTICLE START ------------------
It is not too tough to buy a phone system but customizing it to have it
function optimally for your business is a challenge. The word 'system' in
itself suggests the integration of roles, functions and responsibilities. The
first step in designing any system is to understand the requirements of the
users. It is the responsibility of the business executive to define the
expectations from the telephone system, and that of the provider to build a
system that meets the expectations in the best way.
Business owners are unsure of the true value a phone system will bring to their
business. Telephone systems are a costly investment, and it is understandable
for business owners to be cautious. Advertisements can promise the sky, but a
telephone system will prove its worth only if it gels with your business
processes seamlessly.
Outlining the purpose of the phone system
The first thing a business head needs to do is to outline the purpose of the
telephone system. For example, a business head may envisage cutting costs by
having virtual conferencing rather than having employees travel to conference
locations. The business telephone system should make this possible. The purpose
of the telephone system could be:
* driving sales to the web site
* increasing customer satisfaction
* reducing administrative costs by auto answering and transfer to
appropriate extensions
* allow easy communication across offices in different geographical
locations
* diverting calls to sales people who are traveling
* making long-distance calls economically
The telephone system provider should understand the requirements of the
business and provide a solution using the best technology and tools for the job.
Customizing the phone system to fit business practices
A business telephone system has to work according to the rules that are part of
business processes. This helps employees understand the phone system, how it
affects their work processes and in accepting it as a work tool. To know the
rules of a business, providers need to ask specific questions. If calls are to
be routed to sales people, pertinent questions are how, when and where the
calls should be routed.
All the functions expected from the telephone system will have some rules to go
by. The provider has to program the system according to the rules, so that
employees realize the benefits of the telephone system and optimize on it.
Building a flexible phone system
It should be easy to modify a phone system. With time and familiarity, the
business may want changes or improvements. This should be possible with minimum
or no disruption of telephonic communications. The provider should have an
after-sale technical support service that can assist the business after the
installation phase. As a business owner, you need to find out if the provider
has a process for making changes to the installed system, time line for the
changes, availability of technical personnel and their work schedule.
A business phone system is an intricate combination of technology, tools and
business processes. Business heads and the phone provider should work together
to ensure the business gets the maximum benefit out of their system.
Daljeet Sidhu
http://www.tradeseam.com/smallbusiness/buying-guides/view-buying-guide/519/Phone+Systems
http://www.tradeseam.com/smallbusiness/business-resources/get-free-quotes/519/Phone+Systems
http://www.tradeseam.com/smallbusiness/leads/small-business-leads
------------------ ARTICLE END ------------------
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Daljeet Sidhu offers the following royalty-free article for you to publish =
online or in print.<br>Feel free to use this article in your newsletter, we=
bsite, ezine, blog, or forum.<br>-----------<br>PUBLICATION GUIDELINES<br>-=
You have permission to publish this article for free providing the "About =
the Author" box is included in its entirety.<br>- Do not post/reprint this =
article in any site or publication that contains hate, violence, porn, ware=
z, or supports illegal activity.<br>- Do not use this article in violation =
of the US CAN-SPAM Act. If sent by email, this article must be delivered to=
opt-in subscribers only.<br>- If you publish this article in a format that=
supports linking, please ensure that all URLs and email addresses are acti=
ve links.<br>- Please send a copy of the publication, or an email indicatin=
g the URL to [email protected]<br>- DistributeYourArticles (www.Distr=
ibuteYourArticles.com) has distributed this article on behalf of the author=
. DistributeYourArticles does not own this article, please respect the auth=
or's copyright and publication guidelines. If you do not agree to these ter=
ms, please do not use this article.<br>-----------<br>Article Title: Small =
Business Telephone System - How to Customize it For Best Results=0D<br><br>=
Author: Daljeet Sidhu<br>Category: Business, VOIP, Technology<br>Word Count=
: 501<br>Keywords: phone system, voip, business phone system, business tele=
phone system<br>Author's Email Address: [email protected]<br>Article =
Source: http://www.distributeyourarticles.com<br>------------------ ARTICLE=
START ------------------<br><br>It is not too tough to buy a phone system =
but customizing it to have it function optimally for your business is a cha=
llenge. The word 'system' in itself suggests the integration of roles, func=
tions and responsibilities. The first step in designing any system is to un=
derstand the requirements of the users. It is the responsibility of the bus=
iness executive to define the expectations from the telephone system, and t=
hat of the provider to build a system that meets the expectations in the be=
st way.=0D<br>=0D<br>Business owners are unsure of the true value a phone s=
ystem will bring to their business. Telephone systems are a costly investme=
nt, and it is understandable for business owners to be cautious. Advertisem=
ents can promise the sky, but a telephone system will prove its worth only =
if it gels with your business processes seamlessly.=0D<br>=0D<br>Outlining =
the purpose of the phone system=0D<br>=0D<br>The first thing a business hea=
d needs to do is to outline the purpose of the telephone system. For exampl=
e, a business head may envisage cutting costs by having virtual conferencin=
g rather than having employees travel to conference locations. The business=
telephone system should make this possible. The purpose of the telephone s=
ystem could be:=0D<br>=0D<br> * driving sales to the web site=0D<br> =
* increasing customer satisfaction=0D<br> * reducing administrative cost=
s by auto answering and transfer to appropriate extensions=0D<br> * allo=
w easy communication across offices in different geographical locations=0D<=
br> * diverting calls to sales people who are traveling=0D<br> * maki=
ng long-distance calls economically=0D<br>=0D<br>The telephone system provi=
der should understand the requirements of the business and provide a soluti=
on using the best technology and tools for the job.=0D<br>=0D<br>Customizin=
g the phone system to fit business practices=0D<br>=0D<br>A business teleph=
one system has to work according to the rules that are part of business pro=
cesses. This helps employees understand the phone system, how it affects th=
eir work processes and in accepting it as a work tool. To know the rules of=
a business, providers need to ask specific questions. If calls are to be r=
outed to sales people, pertinent questions are how, when and where the call=
s should be routed.=0D<br>=0D<br>All the functions expected from the teleph=
one system will have some rules to go by. The provider has to program the s=
ystem according to the rules, so that employees realize the benefits of the=
telephone system and optimize on it.=0D<br>=0D<br>Building a flexible phon=
e system=0D<br>=0D<br>It should be easy to modify a phone system. With time=
and familiarity, the business may want changes or improvements. This shoul=
d be possible with minimum or no disruption of telephonic communications. T=
he provider should have an after-sale technical support service that can as=
sist the business after the installation phase. As a business owner, you ne=
ed to find out if the provider has a process for making changes to the inst=
alled system, time line for the changes, availability of technical personne=
l and their work schedule.=0D<br>=0D<br>A business phone system is an intri=
cate combination of technology, tools and business processes. Business head=
s and the phone provider should work together to ensure the business gets t=
he maximum benefit out of their system.<br><br>Daljeet Sidhu=0D<br>http://w=
ww.tradeseam.com/smallbusiness/buying-guides/view-buying-guide/519/Phone+Sy=
stems=0D<br>http://www.tradeseam.com/smallbusiness/business-resources/get-f=
ree-quotes/519/Phone+Systems=0D<br>http://www.tradeseam.com/smallbusiness/l=
eads/small-business-leads=0D<br><br>------------------ ARTICLE END --------=
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