Hi Tom, I have encountered this before and it was hours before I gave up and called the IBMLink help desk. The message "Internal Error" is useless. There are a number of issues all related to contents of your update. A more useful error message would be good. A functional enhancement to translate or chop up anything input through the web that the 3270 back end cannot handle would be better.
This is the document I was directed to http://tinyurl.com/2fg3pgj The Link is https://www-304.ibm.com/ibmlink/news/NewsServlet.wss?referrer=newsMain&command=Get&news_item_id=4405&lc=en&cc=US The contents of that link are below ETR - Internal Server Error 16 July 2009 German users - Information on "Internal server error" when updating an ETR record Several German users have reported receiving an Internal Server Error when either Creating or Revising an ETR. We have found this to be a character encoding problem with the umlaut characters used in some languages. IBM standards dictate UTF-8 character encoding for all web pages. Records in the ETR application are ultimately created in a legacy z/OS system using single byte EBCDIC character encoding. The umlaut characters are multi-byte characters in the UTF-8 character set and are not properly translated to EBCDIC. Buffer overruns are created when trying to translate text that contains these characters because the number of bytes in the text may be greater than the number of characters. We are working on a fix. A suggested workaround is to proof read any text pasted or typed into the ETR text entry box for umlaut characters. If any exist, there are two choices. The first choice is to replace the umlaut character with the closest english character match (i.e. replace Ä with A, etc). This is probably the best workaround for now. The second choice would be to leave the umlaut character, but manually enter line breaks in the text to create shorter text lines. Text lines in an ETR record cannot be longer than 72 characters. The application formats the text, inserting line breaks as needed, to ensure the text lines do not exceeed this limit. User entered line breaks in the text are honored. When umlaut characters are present in the text, the length of the text, in bytes, may exceed 72 while the length of the text in characters may not. If the text line length is short enough so that the extra bytes required to describe an umlaut character can be included without exceeding the 72 limit, the problem is avoided. Best Regards, Sam Knutson, GEICO System z HW/SW/Automation Team Leader mailto:sknut...@geico.com (office) 301.986.3574 (cell) 301.996.1318 "Think big, act bold, start simple, grow fast..." -----Original Message----- From: IBM Mainframe Discussion List [mailto:ibm-m...@bama.ua.edu] On Behalf Of Pinnacle Sent: Thursday, April 29, 2010 9:49 AM To: IBM-MAIN@bama.ua.edu Subject: ETR is down FYI, Getting "internal error occurred" trying to submit an ETR. Regards, Tom Conley ==================== This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
