The retirement for ETR isn't till March 26, 2011 so for now you can use either.
O None of our users have been able to complete the registration process for SR without assistance from IBM support despite being credentialed and working in IBMLink O Output functions to email copy of PMR's, APARs, and other items including was removed. ETR allowed you to do this in one request for all the PMR's for your account. SR support says they will consider this as an enhancement. We used this to archive a monthly copy of all PMR's from our site indexed and searchable over years it has been a very useful knowledge repository. The print and export functions in SR don't provide the key ability to dump all PMR's for archive in one operation. The ability to email PMR's and APAR's as text attachments from IBMLink has been very useful to us and the ability to send contents of a whole list of items more so. I am frustrated to see it not built into SR before cutting over ETR. "Unfortunately, the option to send the content of PMRs as email does not exist now in SR. This issue has been already addressed to our product management team as a suggestion for SR enhancement. We apologize for this inconvenience." I don't know what else is missing but we will find out as we start working with it more. Best Regards, Sam Knutson, GEICO System z Team Leader mailto:[email protected] (office) 301.986.3574 (cell) 301.996.1318 "Think big, act bold, start simple, grow fast..." -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Veilleux, Jon L Sent: Wednesday, February 16, 2011 11:54 AM To: [email protected] Subject: IBM Service Request Issue Has anyone been able to go directly back to an IBM SR search results list once you have selected an entry to view? I am finding that I have to go back to the main Service Link panel and start my search all over again once I select one entry to view. Any help would be greatly appreciated. Thanks, Jon This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna ==================== This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
