Hi Sandy,
I had the same experience that you did on IE7, IE8, and Firefox 3.6. Home or office made no difference. After "try this, try that" clicking, I got an entitlements page that said I wasn't entitled, but it showed the correct customer number for my shop. Down at the bottom of the entitlements was one spot where my customer id was missing. I keyed it in there and now I can access the portal. It's not all bliss yet though. My product list is missing and it says that I have no contracts. Best Regards, Linda Mooney ----- Original Message ----- From: "Sandy Stone" <[email protected]> To: [email protected] Sent: Wednesday, February 16, 2011 1:45:39 PM Subject: Re: IBM Service Request Issue Simply clicking "IBM Service Request" takes us back to the search window, not the results list window. But we're using IE here, not Firefox. s -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Edward Jaffe Sent: Wednesday, February 16, 2011 4:25 PM To: [email protected] Subject: Re: IBM Service Request Issue On 2/16/2011 8:54 AM, Veilleux, Jon L wrote: > Has anyone been able to go directly back to an IBM SR search results list once you have selected an entry to view? I am finding that I have to go back to the main Service Link panel and start my search all over again once I select one entry to view. > Any help would be greatly appreciated. On the left side you see a 'pane' with the following choices: IBM Service Request Open a new service request Search service requests My profile My messages My agreements Site tours Help Simply click on "IBM Service Request". -- Edward E Jaffe Phoenix Software International, Inc 831 Parkview Drive North El Segundo, CA 90245 310-338-0400 x318 [email protected] http://www.phoenixsoftware.com/ ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html http://www.medmutual.com/ Ohio's Get-Well Card® Visit http://www.medmutual.com/ CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential or exempt from disclosure by law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that you are strictly prohibited from printing, storing, disseminating, distributing or copying this message. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer. Neither this information block, the typed name of the sender, nor anything else in this message is intended to constitute an electronic signature, unless a specific statement to the contrary is included in this message. Thank you, Medical Mutual of Ohio. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
