FYI - If you are used to getting emails each time an ETR is updated you are in for a surprise, SR does not send out an email each time a ticket is updated.
Christopher Y. Blaicher Senior Software Developer Austin Development Lab phone: 512.340.6154 mobile: 512.627.3803 fax: 512.340.6647 10431 Morado Circle Austin, TX 78759 -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Doug Henry Sent: Thursday, February 17, 2011 7:52 AM To: [email protected] Subject: Re: IBM Service Request Issue On Wed, 16 Feb 2011 15:48:48 -0500, Knutson, Sam <[email protected]> wrote: >The retirement for ETR isn't till March 26, 2011 so for now you can use either. > > The ability to email PMR's and APAR's as text attachments from IBMLink has been very useful to us and the ability to send contents of a whole list of items more so. I am frustrated to see it not built into SR before cutting over ETR. > > >I don't know what else is missing but we will find out as we start working >with it more. Hi Sam, Another item that is missing is the ability to define a sort order in the search results list. For etrs I had used the customized option to have the etrs sort by update date. With SR you can't save a customized sort order. You have to click twice on the date modified field to obtain the same results. With etrs you can automatically sort on multiple fields but SR you can manually on sort on ust one. I agree with you on "I am frustrated to see it not built into SR before cutting over ETR." Doug ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
