Greg:
I am surprised a little bit by your attitude and am disappointed in
your suggestion.
I wasn't going to mention it but since you seemed to infer I wasn't
professional I will add:
Another person in the group I was in had a similar issue with them.
The person was happy he didn't have to call as he had gotten a blank
wall from McKinney as well.
I don't recall the product and I am not about to insult you with
suggestion about being a paid lacky for Mckinney.
I have never heard anything positive about them. In the last say 20
years I guess the negatives outweigh anything.
I never thought highly of the company as their postage card return to
order their product was a little bit less than professional in my
opinion.
Yes they are a cheap software company and I will repeat you get what
you pay for.
Ed
On Feb 9, 2012, at 10:27 AM, Greg Shirey wrote:
After a few minutes of what on the phone? Calling them morons?
Questioning their ancestry?
MacKinney support gets you speaking to a developer far faster most
other vendors I've contacted. Those developers may come across as
somewhat defensive of their products (most everyone tends to
believe they have debugged their code thoroughly) but I've had many
occasions to call for support and have never been advised to "debug
it yourself." I think we have 5 MacKinney products in house,
including LISTCAT PLUS - which has never abended 0C4 here... FWIW.
Greg Shirey
Ben E. Keith Company
-----Original Message-----
From: IBM Mainframe Discussion List On Behalf Of Ed Gould
Sent: Thursday, February 09, 2012 8:35 AM
One day I got a call from the production people about an OC4 (in
LISTCAT) . I looked at it a little and since it was a vendor program
I called up their "support" line.
AFter a few minutes on the phone I got a not to nice of a response:
"DEBUG it yourself"
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