Shmuel Metz (Seymour J.) wrote:
In <[EMAIL PROTECTED]>, on 07/06/2006
at 08:43 AM, Edward Jaffe <[EMAIL PROTECTED]> said:
I had one such incident in which RMM was down for _three days_ while
Level 2 flapped around like a fish on the ground until,
Why didn't you contact the duty manager?
I don't even know what a duty manager is. I may have not followed proper
procedure, but in the referenced situation, I got instant satisfaction
after I began exploiting my own contacts. I was satisfied with that.
I have another PMR (64010,227 with TSO/VTAM) that's been languishing now
for ... let's see, I opened it on January 15th. You do the math. Unlike
that RMM situation, I am not down ... merely inconvenienced.
Coincidentally, just today I decided "enough is enough" and I plan to
begin placing direct phone calls to the support person in Poughkeepsie.
(I'd much rather talk to them directly and give them the option of
getting their act together before I start escalating things. Common
courtesy.)
--
Edward E Jaffe
Phoenix Software International, Inc
5200 W Century Blvd, Suite 800
Los Angeles, CA 90045
310-338-0400 x318
[EMAIL PROTECTED]
http://www.phoenixsoftware.com/
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