On Mon, 25 Sep 2006 15:51:33 +0000, Ted MacNEIL <[EMAIL PROTECTED]> wrote:
>>Does all your work get done? > >NO! Do you continue to fall further behind every day/week/month? > > >>Importance 4 & 5? You can't get your most important work to run? > >Since when is 4 & 5 the most important? >IMP=1 is the most. Of course. Sorry. > >>Including the cost of work that doesn't finish on time. > >That is hard to quantify. Maybe for me and for you, but if there is a business case for it getting done at a particular time, there must be someone who can quantify the cost of it not getting done at that time. > >>(We are out-sourced, with all that entails) > >>Including service level agreements? > >They are making the SLA's. We just aren't getting the job done! So the SLAs are wrong. I wouldn't expect you to be able to do anything about that. > >We have critcal Batch that must complete before Online can come back >up in the morning (don't ask). No surprise there. >It meets the SLA, but if it comes up after a certain time (one hour >earlier), the down-stream effects are huge. Tom Marchant ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
