In a message dated 10/6/2006 9:20:18 A.M. Central Standard Time,  
[EMAIL PROTECTED] writes:

So this  is a plea to all Innovation Customers.  If you can't figure out 
how  to do something, please call (business hours, please).  We love to  
talk to customers (well, most customers  <gr>)



>>
  Guess I'm still of the user friendly persuasion. Where you document  the 
options (unless they're really dangerous) and let the end-user take  advantage 
of time saving opportunities and reduce reruns?
 
[EMAIL PROTECTED] (mailto:[EMAIL PROTECTED])   has always 
given prompt and knowledgeable
responses even if it's just John (Mazzone) saying we got it and are working  
on it.

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