On Wednesday, 11/15/2006 at 08:38 EST, Matt Simpson <[EMAIL PROTECTED]> wrote: >(And I was told that > the alleged "policy" about not being able to talk to a duty manager > unless the problem was Sev 1 was BS and I should never have been told > that).
Definitely BS. You can talk to the on-call duty manager any time you want. They are there specifically to deal with customer satisfaction issues: Timeliness, Quality, Professionalism, CritSits. Now, getting the Dungeon Ma...oops! Duty Manager out of bed at 3am is entertaining, but not suggested unless you have a Sev1 that's missing its criteria! Alan Altmark z/VM Development IBM Endicott ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
