In a recent note, Ted MacNEIL said: > Date: Tue, 6 Feb 2007 22:28:51 +0000 > > >Have the APAR handy? We could take a look. > > I have been trying to get two things: > 1. The meaning of 'bundled'. > 2. The APAR/PTF #'s. > > So far, all our service provider has given me is a soft-shoe and a side-step. > > I'm not on a witch-hunt; I just want to ensure it doesn't happen again. > But, they never own up to their mistakes. > It's either our fault or the vendors'. > It's not us, is it? (I hope.)
First, the term APAR is dismayingly overloaded. It can be either a problem report or (short for "APAR fix") a sort of interim PTF made available in an emergency, prior to official release of a PTF. It sounds as if the vendor meant APAR (problem report), and that issue cited several PTFs necessary to fix it, probably because of prerequisite chains. Was this from IBM, with the "service provider" an intermediary, or was it service on an ISV's product? But I agree with Tom C. -- the service provider shouldn't be making black magic of it. -- gil -- StorageTek INFORMATION made POWERFUL ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
