Hi,
IBMLink is down completely again. I contacted the IBMLink help desk at
800-543-3912 as I am trying to update a PMR for a Media Manager defect
which has again caused a production job to fail. This is a case where
the update is detailed enough to bar any thought of having Level 1 put
it in the PMR.
I actually had not had problems earlier in the day but now am completely
unable to use IBMLink.
The disappointing part was that the help desk staff when I spoke to them
at 10pm believed that IBMLink was in fact fine but agreed when they
tried to access it that it was down.
Manage NOW/SEV 1 # 32130396 was opened internally and the issue is being
worked on but there was no estimated uptime the help desk could provide.
Best Regards,
Sam Knutson, GEICO
System z Performance and Availability Management
mailto:[EMAIL PROTECTED]
(office) 301.986.3574
"Think big, act bold, start simple, grow fast..."
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On
Behalf Of Ed Finnell
Sent: Friday, June 08, 2007 4:04 PM
To: [email protected]
Subject: Re: ServiceLink is taking the day off
In a message dated 6/8/2007 1:31:12 P.M. Central Daylight Time,
[EMAIL PROTECTED] writes:
magically disappeared. I list all of my records and they don't show up.
Hmm, if all problem records are deleted, does that mean there's been no
problems?
>>
For something to be this bad for this long, has to be swept under the
carpet. No modern DP manager at any level would tolerate this as a
corporate window
for information and problem resolution.
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