The CA-1 team including Russell Witt who participates here is generally very good. CA like many large software companies feels to users more like many small companies with some variations in culture and quality of services.
We have no complaints about CA-1 (TMS) software reliability and the support staff. I wish I could say that about every CA product but hopefully they are progressing in the right direction. Perhaps there is something in the air today:-( CA Web support keeps throwing HTTP 500 and host not available errors http://supportconnect.ca.com Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 "Think big, act bold, start simple, grow fast..." -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of O'Brien, David W. (NIH/CIT) [C] Sent: Monday, June 11, 2007 10:01 AM To: [email protected] Subject: Re: CA-1 install - user exits? Yes, I did RTFM. You obviously have a higher opinion of CA than I do. Tim, John, Len, Thank you for your responses. They were most helpful, unlike the one I'm responding to. ________________________________ From: Ed Finnell [mailto:[EMAIL PROTECTED] Sent: Mon 6/11/2007 9:56 AM To: [email protected] Subject: Re: CA-1 install - user exits? In a message dated 6/11/2007 8:47:10 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: In this case, it's not exclusively a CA-1 question, this applies to a lot of properly organized SMP/E configurations. If this is your first dive into this, be glad it's CA-1, there are much worse products :-) >> I can't believe the OP has RTFM. CA-1 tech support is usually top-notch and the SAMPLE exits provided have just about everything you need. 'Insert your code here'. We had heavily modified(from previous conversions) exits and once you get the 'sequence number' concept down they go in pretty easily if you remember where you keep the source! ==================== This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
