Just to add my 2 cents. Who is running the computer systems for LAX? My flight was delayed 15 hours. Do they have "heavy accents"?
Ed Gould <[EMAIL PROTECTED]> wrote: On Aug 14, 2007, at 8:47 AM, Veilleux, Jon L wrote: > Dave O'Brian said: > >> Ed, > >> Recently IBM had announced the transitioning of some 10K programmer > jobs from Europe and the US to India. >> Perhaps the problems that we are seeing with IBMLINK is an >> outgrowth of > that decision. Perhaps that is the 'outsourcing' >> that Jon was referring to. > > Brian you are correct. When I open ETRs on these problems the > respondants have very heavy accents. Not that I am a xenophobe but > I see > the quality (or lack there of) of work we get from outsourcers, so I > suspect that IBM has slipped down that slope also, to the detriment of > those of us who rely on IBMLINK. > Jon, It does get into a hazy area. I know 10 years ago when I opened a problem I ended up talking with a person from Germany. However in discussing IBMLINK I think its important to differentiate IBMLINK people and level 2 people. Overall I can honestly say I have had zero issues with people on IBMLINK and some issues with level 2 people. That being said, the current IBMLINK outages are at best outrageous and if it were to happen at almost any other company would be grounds for legal action. IBM, IMO is lucky that there aren't lawyers being talked to about poor quality of availability. It also makes a joke out of their availability claims for their software/hardware claims. That in itself should be grounds for firing several high level VP's and possibly a retirement of a one or more board members. Ed ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html --------------------------------- Be smarter than spam. See how smart SpamGuard is at giving junk email the boot with the All-new Yahoo! Mail ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
