Hi all I completely agree that if we haven't a SLA we haven't any baseline to check what's happening and if this is correct. What I see, other than PI > 1 for important STCs (ranging from 1.7 to 2.5 and more in some cases) is that we have some velocity goals of 90 and priority 1 which will never be reached in any way (max is 75-78), too aggressive goals for other service classes and most of workload in a narrow range of priority with a lot of service classes. It's what many experts say it's to be avoided, having a lot of work at the 'upper limits' of WLM. Moreover all is worsened by WLC.
I asked in a meeting what happens if WLM never reach the goal of a service class. The answer: was after a while it starts to left behind the work not reaching the goal. But I see that it continue to maintain its DP (even if I didn't monitor it very frequently) and it seems strange to me, but I know that the reply came from an expert and I do not doubt about it. And yes I'm receiving many complaints from clients but it seems to have no effect to some other people. Any hint about papers is welcome. Max Scarpa ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
