On Dec 28, 2007, at 7:52 AM, McKown, John wrote:
-----Original Message-----
From: IBM Mainframe Discussion List
[mailto:[EMAIL PROTECTED] On Behalf Of Ed Gould
Sent: Thursday, December 27, 2007 8:53 PM
To: [email protected]
Subject: Re: Controlling COBOL DDs named SYSOUT
<snip>
Just ask any poor operator and I think you will get the same
response.
Ed
What is an operator? We don't have any such people here anymore. We
have
"help desk" people. They don't even look at the z/OS console. Most
messages which require action are now automated. The ones which cannot
be are actually "transformed" by a CA-OPS/MVS rule to a TSO message
sent
to all logged on production control / "help desk" users (their TSO
userids have a unique prefix). The console, per se, is an archaic link
to a dead past around here. It is only used during IPL. And there is
only one person outside of Tech Services who is assigned the task of
IPL'ing z/OS on the rare occassions we do IPL. Nobody else in the
"help
desk" (aka NOC) area wants anything to do with it at all.
--
John,
Well that is true at some shops. The "dumbing down" started with
operations and its working its ugly head up to sysprogs. We see it
almost everyday.
If you are in a shop that has those types then you are already in
mode of make it so simple a monkey can do it and everything I said
(and others) don't really apply. The place I worked at 15+ years ago
was on its way over to dumb land. The only thing they had going for
it was a data center supervisor that was the classical "operator" and
he only let real operators near the console (they really did do a
great job just average at best) but the rest of the staff was the
dumber and dumb type. I know at my second to last job the operators
were *REALLY* of the type you describe. I was giving classes in how
to IPL and they could not grasp the idea that you had to reply to
messages ... Or the other classical one (my favorite) was that a
console went offline and they could not get it online. I got called
and tried my darndest to get them to get it online. I finally came in
and observed (real 3270) that there was a issue between the
controller and the crt. I called the person who was supposed to be
the one responsible for that and she insisted it wasn't her area. I
asked who was responsible for cabling and she said she was I
suggested she fix it. She came in and fixed it and the operations
people were able to get it back online and working. The woman who was
responsible went all of the department bad mouthing me. I just
ignored her as she proved to have an ego bigger than her mouth.
She is probably still there best thing to happen out of this was that
I did not have to put up with her ego anymore.
You are right John it is here and we have to work with them.
Ed
----------------------------------------------------------------------
For IBM-MAIN subscribe / signoff / archive access instructions,
send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO
Search the archives at http://bama.ua.edu/archives/ibm-main.html
