I am no performance expert and I am basically mostly using Cheryl Watson
quickstart (or whatever it is called). We are only using one service class
for TSO users.  For the most part it works fine but during batch window we
have times when the operators let a bunch of stuff run in high priority
batch service class.  During those times, TSO users tend to sit and hang. 
Of course, the operators bump up their own priority so they don't have a
problem.  I am looking for suggestions as to how to setup the service class
for TSO users to avoid having them hang during these situations.

Here is my service class for TSO:

Base goal:
CPU Critical flag: NO

  #  Duration   Imp  Goal description
  -  ---------  -    ----------------------------------------
  1  800        2    80% complete within 00:00:00.300
  2             4    Execution velocity of 40


Here is my service class for PRDBATHI (which I am assuming is causing the
problem):

Base goal:
CPU Critical flag: NO

  #  Duration   Imp  Goal description
  -  ---------  -    ----------------------------------------
  1             3    Execution velocity of 40


Any suggestions would be greatly appreciated.

Thanks,
Aimee

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