-----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Paul Gilmartin Sent: Sunday, July 06, 2008 4:26 PM To: [email protected] Subject: Re: IBM buys PSI
<SNIP> But consider the effect on IBM's tech support. Small ISV laboratories or courseware laboratories are are likely to generate a PMR traffic disproportionate to the computing power they employ. Student raises hand. "What if ... ?" "Interesting question; I'll try it overnight." "Appeared to be a bug; I submitted an ETR." How would it affect you if IBM chose to offset this by burdening their charges with a term proportional to the 0.5 power of processor speed (enforcing Grosch's Law)? OTOH, IBM might benefit from ISV's actually paying IBM for the privilege or performing field tests (Linus's Law). The gripping hand is that IBM likely sees little business motive, except in terms of reputation, for repairing defects that don't affect its larger revenue customers. <SNIP> So, as a small ISV, you have 30 customers. One of those is a JES3 shop with 12 CECs. Your product falls over. IBM spends time diagnosing the dump. Turns out to be their problem with [pick a component] killing off all ESTAEs during error recovery when a [IBM function in IBM code malfunctions]. Seems to me that the ISV, even though small, would have done the whole community a large service. Regards, Steve Thompson -- All opinions expressed by me are my own and may not necessarily reflect those of my employer. -- ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
