Normal PMR's are for product defect only, not Q&A. There is (was) a Q&A service within IBMLINK but it was quite pricey. ISV's that are Partnerworld members can open Q&A type issues via the partnerworld web site, but there is no commitment to timely responses. On the other hand, if I was a major corporation, I would be quite happy if other company, regardless of size, took the outage of a defect rather than me, so the more runs down a codepath, the better.
Wayne Driscoll Product Developer NOTE: All opinions are strictly my own. -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Paul Gilmartin Sent: Sunday, July 06, 2008 4:26 PM To: [email protected] Subject: Re: IBM buys PSI On Sun, 6 Jul 2008 07:20:48 -0600, Steve Comstock wrote: > >The telling point, however, is that nothing beats the cost >and small footprint of running z/OS on a ThinkPad. For the >very small ISVs, the one or two person shop that develops >software or, in our case, courseware, is pretty much shut >out then. > But consider the effect on IBM's tech support. Small ISV laboratories or courseware laboratories are are likely to generate a PMR traffic disproportionate to the computing power they employ. Student raises hand. "What if ... ?" "Interesting question; I'll try it overnight." "Appeared to be a bug; I submitted an ETR." How would it affect you if IBM chose to offset this by burdening their charges with a term proportional to the 0.5 power of processor speed (enforcing Grosch's Law)? OTOH, IBM might benefit from ISV's actually paying IBM for the privilege or performing field tests (Linus's Law). The gripping hand is that IBM likely sees little business motive, except in terms of reputation, for repairing defects that don't affect its larger revenue customers. -- gil ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
